NTGapps Platform SIMPLIFYING DIGITAL TRANSFORMATION

2 NTG CLARITY NETWORKS SIMPLIFYING BUSINESS SOLUTIONS ABOUT NTG CLARITY NETWORKS A provider of Products and Solutions, Business Process Outsourcer, a System Integrator, and World Class Research & Development Lab FOUNDED IN 1992 CANADA, USA, KSA, EGYPT, OMAN, KUWAIT, TURKIYE, IRAQ 600+ EMPLOYEES WORLDWIDE CLIENTS NTG Clarity has an extensive client list including industries such as Telecom, Energy, Government, Finance, Health among many others.

Bahrain Pakistan India Malaysia Kuwait UAE Qatar Saudi Arabia Toronto Ottawa Montreal Calgary Vancouver Chicago Pennsylvania New Jersey Washington Barbados United Kingdom Albania Algeria Cairo Sudan Iraq Vanuatu 4 Silicon Valley INTERNATIONAL PROJECTS Oman

NTG Clarity Solutions 4 Awareness, Optimization, Performance Software Solutions Research & Development System Integration Performing cutting edge research to help companies imagine what comes next Integrating people, processes, and technology within an organization s ecosystem Outsourcing of Finance, HRMS, Customer Care, IT Outsourcing/Offshoring and Managed Services

The best choice for End-to-End Digital Process Automation

According to Gartner, 70% of new enterprise applications will be developed on no/low-code by 2024, compared to < 25% in 2020 > @Copyright NTG Clarity Networks Inc. 2021

Digital Toolbox Advantages Digital Toolbox Advantages is the ultimate solution for your organizational efficiency Rapid Development With minimal coding required, Digital Toolbox is the optimal solution to get running quickly Easy Integration Digital Toolbox integrates with many enterprise IT systems easily and seamlessly Mobile Ready The Digital Toolbox mobile app allows users to access their platform anywhere, anytime Organizational Visibility See what s happening across your organization s IT systems with Digital Toolbox s unified view Flexible Architecture Digital Toolbox can be extended and tailored to your organization s specific needs Increase Tech ROI Digital Toolbox offers the ability to integrate other systems, aggregating their information into one platform Smooth Deployment With an excellent onboarding experience, Digital Toolbox offers a hassle free deployment for complex environments World Class Support NTG Clarity professionals will be by your side, every step of the way to insure smooth operation and maintenance of your Digital Toolbox deployment

Business Application - Challenges Time Quality Cost

Business Application - Challenges Communication People and Systems

NTGapps Main Components and Engines Integration Builder Business Rules Builder Form Builder SLA Security Emails Listener Schedule Engine Workflow Engine

NTGapps Solution Stack The best choice for End-to-End Digital Process Automation Portal End-user and Admin Analytics ,Dashboards and Reports IOS and Android Mobile App Angular 14 Bootstrap Flutter Typescript UI Designer Extensibility Integration and collaboration Rest SOAP Messaging ESB DB connector Form Builder Rules Builder Workflow Engine Security Engine SLA and Scheduler Java 8 Spring MVC Hibernate ORM JDBC Digital ToolboxCore Engine Covers all standard business processes PostgreSQL Oracle Deployment flexibility On Premise | Cloud

Form Builder Support all field types for Portal and Mobile Graphically Design Forms Simple and intuitive interface Easy to use by business teams Out of the Box Reporting Electronic Documents Form Builder

Business Rules Builder Build Business Rules in simple and easy way Basic Rules Event Driven Rule Conditional Rules Rules on filed level Rules on Record level Business Rules Builder

Configure and Automateyour business process in No Time Manage Tasks, agile view. Tasks dashboard organizer Notifications and Alerts Workflow Engine Built-in SLA with processes tasks Flexible Assignation Mechanism Integrate with other processes or systems Workflow Engine

Event driven actions Scheduled Actions (Per business rule) Schedule Reporting Process SLA Schedule Engine Listener Emails Building SLA and OLAs for projects and teams Aggerated Alerts and notification (Emails and SMS) Other Compoenents

SOAP and REST Web-Service Integration ESB: IBM MB, Tibco, OSB, Fuse, Active-MQ, Rabbit-MQ Builder Integrate with other system with ease Integration with no-code or effort Integration Builder

Application Security & Data Privacy Full Access Control on users and groups for : Form Level Filed Level Integration with Active Directory Privilege Management based on company hierarchy Data Privacy Management Security Engine

Visualize Data and Business KPIs Built in Data Visualization Tool to create Interactive dashboard KPIs Monitoring Draw insight from the data Internal Data External Data (DB Repositories ) Dashboard Builder

Rapid Mobile App-Native iOS and Android Native Mobile application experience To Do List with task management All applications created by user are published as portal and native iOS and Android Apps Code-less Native Mobile Apps

Use Case Summary Use Case 2 Use Case 1 Demand Forecasting Automation & Prediction Models Corporate Card & Payment Processing Automation Pharma Drug demand Telecom Predict store-specific devices and SIMs Financial Predict ATM-specific cash Automate Payment Gateway Process KYC, issue, process Innovation Business Growth B2B: Payment card as-a-service Quickly adapt to market Customer Experience Eliminate stock shortages and wastage Branded cards Demand-driven inventory Automated service launch Efficiency First iteration - 4 hrs PoC - 3 days Commercial - 45 days 200 pharmacies 1,000 stores x 500 SKUs and SIMs Commercial - 90 days Results 100,000 transactions/month per corporate client @Copyright NTG Clarity Networks Inc. 2022

Use Case Summary Use Case 4 Use Case 5 Use Case 3 Network Rollout Automation Automated Ticket Resolution Telecom SIM issuance ID confirmation Automate end-to-end processes Rollout, Upgrade, Dismantle, Health and Safety Checks integrating with Remedy Automated ticket resolution including integration with CRM, Billing, HLR, IN System leveraged OCR and image recognition to validate IDs Innovation Business Growth Enhance team efficiency by 25% Team performance increased 125% Reduced wait time from 48 hours to 14 minutes Faster service delivery Customer Experience Reduced coordination calls and e-mails Reduced support staff required from 15 to 1 Efficiency KYC assurance Ensured quality and health & safety Commercial - 60 Days 13 scenarios, 40,000 tickets per day Fraud reduction and regulatory compliance Results Commercial - 120 Days @Copyright NTG Clarity Networks Inc. 2022

Use Case 5 Summary: Automatic Customer Ticket Resolution for Tier 1 Telecom Operator Better customer experience, operational efficiency and cost reduction Customer experience compromised by 48 hour resolution time due to complexity and number of systems: IN, Billing, HLR, etc. 30M subs 15 Agents 48 hr /ticket Result Action Problem Situation 15 agents resolve tickets across disparate systems manually Full automation of ticket resolution process Legacy systems integration to automatically perform actions Verifies issue resolution and updates CRM and informs customer 1 Agent 14 min /ticket @Copyright NTG Clarity Networks Inc. 2022

Tier I Operator 30 M Customer Base: Sample Scenarios 1. Diamond installation 2. NTS Termination 3. Cancel SSS 4. Remove MDC flag foreigner 5. Remove MDC flag Egyptian 6. Freeze Issue 7. Failed Migration. 8. Pending Payment 9. SR voice activation failed 10. CSO recycling 11. Sub-inactive remove offer 12. Voice failed wrong path. 13. BT Capping 14. Submitted orders 15. Missing IN & HLR 16. Pending Request 17. etc.

ML and AI: First Step

Automatic Ticket Resolution Business Case Calculation Number over 14 L2 support resources (SAR 18,500/Month each person) Start saving after one year Total Saving over 10M SAR / 5 years Automatic Tickets Resolution Application Costing Y0 Y1 Y2 Y3 Y4 Y5 Total 1,000,000 1,750,000 1,750,000 1,000,000 5,500,000 Application Cost Implementation Integration Support Total 1,000,000 1,750,000 1,750,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 4,500,000 Automatic Tickets Resolution Saving Monthly Salary L2 Support Total Saving 18,500 14 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 3,108,000 15,540,000 15,540,000 Net Saving Saving Y/Y (4,500,000) 2,908,000 (1,592,000) 2,908,000 1,316,000 2,908,000 4,224,000 2,908,000 7,132,000 2,908,000 10,040,000 10,040,000 10,040,000

Digital Toolbox Features Application Factory Build Forms Easy Process Design For building web applications with responsive mobile interface and minimal code required With easy-to-use Graphical Interface Designer Design and Monitor usage of processes via task notifications and tracking

Digital Toolbox Advantages Digital Toolbox Applications and Use Cases Digital Transformation Enterprise Automation Mobility in Action Customer Service Portals Web and Mobile based Customer Service Portalswith functions including Service Inquiry, Bill Payment, New Service Purchase and More! Order Entry and Management Enable service requests from web and mobile, integrated with back- office systems, while tracking entire request lifecycle through request fulfillment process

Digital Toolbox Applications and Use Cases Field Workforce Automation Salesforce Automation allow field staff to manage work orders and field service requestswhile enhancing customer service and work visibility across your organization provide the sales force the ability to sell products and services while integrating with various corporate applications, such as CRM, accounting systems, and office productivity tools Enterprise Automation and Digital Transformation platform to build end to end applications with process automationfor enterprise use offering develop once and run everywhere with minimal code Rapid Process Development Enhance your processes with fast deployment. Develop and test new KPIs and verify their feasibility. Monitor process uptake with clear and comprehensive dashboards

Digital Toolbox Advantages Digital Toolbox Advantages is the ultimate solution for your organizational efficiency e-Procurement Manage your procurement processand control costs by allowing the right people access to information across business units e-Invoicer Addresses the dynamic needs of B2B invoicing, paymentsand relationship management

Thank You Please contact us to discuss your specific Ashraf Fayed afayed@ntgclarity.com Mobile 00966-54-203-6666 needs