Technology Challenges and Future Plans at UIHC: A CIO Perspective

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Explore the current leading technology challenges, achievements, and long-term plans for technology function at UIHC as presented by the CIO at the Tech Forum. Learn about the metrics CIOs are accountable for and delve into the future of OneIT and shared IT governance challenges.


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Technology Challenges and Future Plans at UIHC: A CIO Perspective

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  1. Tech Forum CIO Presentation Steve Fleagle and Lee Carmen June 5, 2023

  2. College of Liberal Arts and Sciences University Libraries College of Dentistry Hub and Hub and Spoke Model Spoke Model Division of Student Life College of Education State Hygienic Laboratory College of Medicine Finance and Operations College of Nursing ITS College of Law Athletics University College College of Pharmacy College of Business Graduate College College of Public Health College of Engineering OneIT

  3. College of Liberal Arts and Sciences University Libraries College of Dentistry Hub and Hub and Spoke Model Spoke Model Division of Student Life College of Education State Hygienic Laboratory College of Medicine Finance and Operations College of Nursing ITS College of Law Athletics OneIT University College College of Pharmacy College of Business Graduate College College of Public Health College of Engineering OneIT

  4. OneIT - Core, Common, Unique Discipline Specific S/W, Research Instruments Unique Spoke Teaching Research Admin Common ICON, HPC, ERP, Classroom Tech Hub Core Infrastructure, IDs, Email, Wireless, Help Desk OneIT

  5. Q&A Q&A Questions submitted through registration survey

  6. What are the current leading technology challenges facing the UIHC organization, and how are you addressing them? What accomplishment are you most proud of? What are your long-term plans for the technology function at UIHC, and how do you see it evolving in the coming years? What metrics are the CIOs held accountable for and by whom holds them accountable?

  7. What is OneIT? / Who is OneIT? What is the biggest challenge of shared IT governance at UI? From your perspective, what is the biggest challenge for IT @ UI in the next decade? What is your strategy to approach this challenge? What does the future of OneIT look like over the next five years?

  8. It seems that HCIS and ITS have different requirements to remote workers. What impact has this had, and what changes have you observed to the culture of ITS since the onset of the pandemic?

  9. What is the UI doing to accommodate AI as it becomes a tool students faculty and staff will want to use? Will we be building an AI usage policy for IT staff? Does anyone on campus have a SPARK opportunity related to AI and its usage?

  10. Do you believe AI will ever replace some of the jobs we have at the university?

  11. What are the biggest barriers to collaboration between ITS and HCIS? What do you think the ideal user experience looks like for someone using IT resources on campus?

  12. What is the vision for the partnership between HCIS & ITS 5-10 years from now? What is on the wish list for what we consider to be "impossible" to do today but if the "impossible" could be done, doing so would radically change the way we do our work? Years ago, at one of the previous forums, a list of potential areas that HCIS & ITS could collaborate on was shared. Is that list still being used today?

  13. Telephony - complete Carver College of Medicine (CCOM) client device security -complete Emergency mass notification system - complete Identity management - complete Email -complete IT security - complete Service management/service desk - Cherwell complete Active Directory CCOM support Sharepoint services IT facilities operations and support Disaster recovery/business continuity Project management Networking Workforce development, career opportunities/job rotations, recruiting, retention

  14. As HCIS and ITS/OneIT continue to work together more closely, could you share your longer-term vision for the relationship, and goals, of these two large organizations?

  15. What steps are we taking next to further nurture the collaboration between HCIS and OneIT?

  16. Given recent lawsuits with HIPAA issues at UIHC, it seems like not the best idea to integrate Academic side and Healthcare side systems. Are there any plans to enhance the separation between the two entities to ensure better HIPAA compliance?

  17. The COVID pandemic taught us that we can respond to huge unplanned external pressures and the SAN outage showed that we can recover from huge unplanned technical issues. What big known things are we preparing for this coming year and what are some of the types of unplanned issues that we should worry about?

  18. How can CIOs best foster innovative thinking by enabling their teams and faculty to experiment with new technologies and ideas while simultaneously considering the importance of privacy and security?

  19. Specific next steps in the OneIT initiative, Timeline for telephony change for Skype for Business to ____?

  20. Thank You!

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