Access Services Customer Satisfaction Survey Summer 2019
Explore the customer satisfaction survey conducted by the Transportation Professionals Advisory Committee in March 2019. The survey covers various topics related to customer experiences, information, and additional survey aspects. Dive into insights on rides, reservation processes, customer service calls, filing complaints or commendations, perceptions of recent trips, back-up trip services, access to internet and smartphones, overall satisfaction, demographic information, and more.
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Presentation Transcript
Access Services Customer Satisfaction Survey Summer 2019 Transportation Professionals Advisory Committee March 14, 2019
Customer Satisfaction Survey Topics (Customer Experiences) Experience with: Rides on Access Reservation Process Customer Service Calls Filing Complaints or Commendations Perceptions of a Rider s Most Recent Access Trip
Customer Satisfaction Survey Topics (Customer Experiences) Experience with: Back-Up Trip Service through Access OMC Beyond the Curb Service Service Animals on Access
Customer Satisfaction Survey Topics (Customer Information) General Customer Information: Customer Access to Internet and Smart Phones Overall Satisfaction with Access Demographic Information
Additional Survey Topics Thank you
