Addressing Healthcare Challenges in Norfolk and Waveney

Age UK Norfolk Age UK Norfolk Thursday 12 January 2017

Working together to tackle these challenges Working together to tackle these challenges Sustainability and Transformation Plans: A national policy initiative that are part of the delivery of the NHS Five Year Forward View (5YFV) - the shared vision for the future of the NHS, including the new models of care. 44 place-based, system-wide plans for health and social care. Aim to improve the health of the population, the quality of care for patients and the efficiency and productivity of the NHS by 2020/21.

Norfolk and Waveneys STP Norfolk and Waveney s STP NHS Great Yarmouth and Waveney CCG NHS North Norfolk CCG NHS Norwich CCG NHS South Norfolk CCG NHS West Norfolk CCG East of England Ambulance Service NHS Trust Norfolk County Council Norfolk and Norwich University Hospitals NHS Foundation Trust James Paget University Hospitals NHS Foundation Trust Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust Norfolk and Suffolk NHS Foundation Trust East Coast Community Healthcare CIC Norfolk Community Health and Care NHS Trust Norfolk Independent Care Norfolk and Waveney Local Medical Committee Healthwatch Norfolk IC24 District, borough and city councils

Where we are now: Where we are now: Our population is growing 38% increase in over 75 s by 2025 Increase in obesity leading to 9000 more cases of diabetes and Heart Disease by 2025 The type of care that people need is changing- 45% of patients currently treated in hospital could be treated outside of hospital closer to home. We need to make our services more efficient Doing nothing is not an option. If we do nothing, in five years' time we would overspend by 415.6 million. We expect reductions in National Funding Allocations by 58million

Our Priorities Our Priorities Removing organisational Boundaries to create integrated Teams Sustainable Out of Hospital and Prevention Services Reducing hospital activity specifically emergency admissions and the length of stay in hospital. Improved Management of planned care (ie operations) Adaptive and Sustainable Workforce

Governance and Workstreams Governance and Workstreams County, District, City & Borough Councils Health & Wellbeing Boards Boards of Provider Organisations Governing Bodies of CCGs. Health Overview & Scrutiny Committees STP Oversight Board (Non-Executive) (TBC) Chair: TBC (Strategic Oversight) STP Clinical & Care Reference Group Chair: Joint Chairs (Oversight & assurance of engagement, communications and consultation) STP Stakeholder Board (TBC) Chair: TBC (Oversight & assurance of engagement, communications and consultation) STP Executive Board Chair: STP Lead (Leadership, monitoring & assurance) STP Delivery Board Chair: Programme Director (Design & Delivery Planning & Implementation) Delivery Programmes Prevention & Good Health in Communities System Enablers Reconfiguration Portfolio Demand Management Acute Care Reform Mental Health Reform Workforce ICT Estates Finance & BI EXECUTIVE SUPPORT to STP PMO, Comms & Eng.

Prevention & Good Health in Communities Prevention & Good Health in Communities Key Workstream Objectives Priority Projects 1. Target conditions Obesity and diabetes, including Making Every Contact Count Prevention and wellbeing Improve prevention, detection and management of major chronic illnesses. Increase individual and community capacity for self-care. Development of social prescribing model. 2. Social determinants of health Social prescribing 3. Optimising Health Care through a Right Care Approach 4. GP input into 111 5. Ambulance conveyance 6. Same day access to primary care Primary Care - Development of primary care provision model that improves access and capacity and addresses retention and recruitment 7. Improving primary care access & capacity through phone triage, pharmacy support and sharing of Resources 8. Improving Staff Retention & Recruitment within Primary Care Integrated Models of Care - Development and implementation of optimal integrated care models by locality to ensure consistency and reduced variation across Norfolk & Waveney 9. Out of hospital integrated teams 10. Social Care transformation 11. Telemedicine for residential care 12. Individualised Care Planning and Co-ordination

Demand Management Demand Management Key Workstream Objectives Priority Projects 1. Developing an up to date Demand & Capacity model for Norfolk & Waveney 2. Implementing the Right Care programme, focusing on the areas of highest impact 3. Developing an education programme to develop best clinical practice 4. Addressing and clearing the RTT (Referral to Treatment) backlog 5. Delivering agreed QIPP (Quality, Innovation, Productivity and Prevention) objectives Managing the flows of patients into elective care by: Ensuring only procedures of clinical value procedures of clinical value are commissioned and provided Ensuring CCGs adopt consistent clinical policies and procedures procedures across the system Ensuring effective pathways effective pathways are in place and complied with Ensuring consistent approaches to demand and referral management and reducing variation variation in referral clinical policies and reducing unnecessary unnecessary Ensuring there is good access to a range of providers good access to a range of providers and encouraging more delivery in the community appropriate community where Ensuring our provider infrastructure has the capacity deliver the care it needs and ensure equitable capacity to access equitable access Ensuring we have good quality, consistent, up to date data systems systems that help us track, review and adjust patient flows data Delivering savings savings to the system

Acute Care Reform Acute Care Reform Key Workstream Objectives Priority Projects Developing the strategic direction for acute services delivery and exploring opportunities for back office efficiencies between the acute, community and mental health providers 1. 2. Acute Services Review Phase 2 The development of a sustainable capacity solution to RTT workload across the three acute Trust sites Taking forward the Carter Review reforms Identifying and delivering back office opportunities for the constituent providers 3. 4. Reducing acute activity: Improved demand management (supporting the other work streams to deliver admission avoidance schemes) Reduced length of stay by improving the process of care Ensuring acute clinical service sustainability at an STP footprint level across the key nominated specialty areas and their interdependencies

Mental Health Reform Mental Health Reform Key Workstream Objectives Priority Projects Offset and reduce the growth in out of area bed days Reduce suicide and self-harm Increase recording of dementia, improve access to support and reduce use of residential and acute care Support community and primary care to provide mental health support at an early stage Increase community based treatment for children and young people (addressed separately through the LTP) Reduce acute hospital use for people of all ages with reported MH problem, including children and young people and dementia 1. Enhance community provision that supports people with dementia in the community, promoting a shift left in provision, whilst supporting the projected increases in population 2. Implement a consistent Mental Health liaison service across N&W 3. Supporting people with Mental Health Co- morbidities

Guidance from NHS England Guidance from NHS England NHS England guidance says that STPs must set out how an area will: Strengthen and invest in primary care in line with the GP Forward View. Deliver the A&E and ambulance standards, simplify the urgent and emergency care system and make it more accessible to patients. Make tangible improvements to mental health and cancer services, and for people with learning disabilities. Prevent illness, empowering people to look after their own health and to prevent avoidable hospital stays. Improve the quality of hospital services, including maternity services, and deliver the RTT access standard. Create a financially sustainable health system for the future. Source: NHS Operational Planning and Contracting Guidance 2017-2019 (September 2016)

The STP timetable The STP timetable June 30 initial submission to NHS England August 15 KPMG engaged October 7 Publication of In Good Health and June submission October 17 to 21 Council, all Trust Boards, HWB and CCG Governing Body meetings October 21 Submission to NHS England November to December Wider engagement and detailed planning November 24 Submission of full draft 2017/18 to 2018/19 Operating Plans December 23 Submission of final 2017/18 to 2018/19 Operating Plans and signed contracts January to March 2017 Detailed Planning for each Delivery Workstream Revised governance arrangements agreed and established Recruitment and mobilisation of core team to include additional capacity for Programme Management, Communications & Engagement, Finance and Business Intelligence April 2017 onwards Design and implementation including formal consultation on service changes