Alabama 9-1-1 Board Partnerships and Connectivity Overview

ANGEN UPDATE John Ellison, Contractor Alabama 9-1-1 Board GC911 Conference - October 2014 1

ANGEN PARTNERS ECDs and PSAPs 88 ECDs, 21 City & 67 County 117 PSAPs 3 2 ECDs have not joined ANGEN Alabama 9-1-1Board AUM Center for Advanced Technologies Project Oversight and Reporting Coordination with PSAPs and other Partners Testing and Training Coordination GC911 Conference - October 2014 2

ANGEN PARTNERS Alabama Supercomputer Authority (ASA) Backbone network between ACCRFs End point connections to PSAPs 24x7x365 Network Monitoring and Trouble Desk Bandwidth Core Call Routing Functions Dashboard - Admin Interface PSAP / ECD Info Call Stats GC911 Conference - October 2014 3

ANGEN PARTNERS Wireless Carriers Re-route 9-1-1 calls to ANGEN Assist with testing Trouble resolution and ESRK management Selective Router Operators AT&T 5 CenturyLink 2 Accept consolidated traffic from ANGEN Send to PSAP on existing trunks GC911 Conference - October 2014 4

ASA ALABAMA SUPERCOMPUTER AUTHORITY GC911 Conference - October 2014 5

GC911 Conference - October 2014 6

ANGEN Connection To PSAP Bandwidth ACCRF AT&T or Other Ethernet Service Provider ASA IP Network (AREN) To PSAP LAN PSAP GC911 Conference - October 2014 7

ANGEN Redundant Connection To PSAP Primary Ethernet Service Provider Bandwidth ACCRF AREN To LAN Port Secondary Ethernet PSAP Provider 4G LTE GC911 Conference - October 2014 8

ASA Managed and Ethernet Service Provider On-Site Equipment 1U Cisco 2901 Router 1U Cisco ASA 5505 Firewall Typical Metro E Network Interface Device (NID) (AT&T Shown) 1U Canoga Perkins 9145 GC911 Conference - October 2014 9

ANGEN 10M Transport Can Accommodate Additional Services AT&T or Other Ethernet Service Provider 10M Transport Up To 8M Other IP Services (Video, IP Radio, CAD, etc.) 2M ANGEN VPN GC911 Conference - October 2014 10

IP CONSIDERATIONS FOR PSAPS Conduit or other access into building May already have this 2U Rackspace for ASA Firewall & Router 1U Rackspace for Ethernet carrier Uninterruptible Power Supply (UPS) Very low power draw but UPS is essential Can purchase one for less than $500 GC911 Conference - October 2014 11

IP WORK FLOW ASA contacts PSAP for location specifics Order placed with Ethernet provider Due Date established by provider Provider installs circuit ASA tests and configures CPE Vendor makes connection to ANGEN Later session for more detail about Phase II GC911 Conference - October 2014 12

BANDWIDTH GC911 Conference - October 2014 13

CURRENT STATUS ACCRFS GC911 Conference - October 2014 14

ANGEN CALL DELIVERY PHASE I Wireless MSC Alabama Core Call Routing Facility ACCRF x 2 (Bandwidth) LECs VoIP/ CLEC TANDEMs PSAPs GC911 Conference - October 2014 15

IP CALL DELIVERY ANGEN PII Wireless MSC Alabama Core Call Routing Facility ACCRF x 2 (Bandwidth) LECs VoIP/ CLEC TANDEMs PSAPs GC911 Conference - October 2014 16

WHERE ARE WE NOW? PSAPs receiving live calls SouthernLINC, Sprint, T-Mobile, Verizon DONE AT&T Testing Finished Mid November done C Spire 570,299 calls through September 145,969 of those in September Without AT&T GC911 Conference - October 2014 17

NEXT STEPS ANGEN Phase I Route Calls from ANGEN to Selective Routers No changes for Call Takers ANGEN Phase II Begin routing calls via IP to PSAPs Testing live calls in late October / Early November Get additional data confidence & accuracy ~52 PSAPs are IP capable more upgrading Hosted solution for Dothan area CenturyLink PSAPs GC911 Conference - October 2014 18

TIMING CONSIDERATIONS ANGEN to Tandems for 2 years or more No rush to convert a PSAP IF PSAP is getting new equipment Wait rather than spend $ to do it again IF PSAP is Moving IF Whatever affects a PSAP Legacy PSAP Gateway (LPG) Can be installed if needed for legacy CPE GC911 Conference - October 2014 19

VOIP CARRIERS Why would they to move to ANGEN? Probably using SIP in their networks Relatively inexpensive for them to move Potential for nice cost savings 2 connections to ANGEN versus 7 tandems Easier to maintain Higher reliability and redundancy Improved customer service Hope they advertise Improved 9-1-1 service. Market forces could encourage other TSPs GC911 Conference - October 2014 20

SCHOOLS Universities, JC s & K-12 Already connected to ANGEN (AREN) Many using VoIP phone systems Could connect directly to ANGEN for 9-1-1 Add each extension to ALI / LIS BIG improvement in 9-1-1 call handling Good place for a Back-Up PSAP Already on the ASA network GC911 Conference - October 2014 21

ANGEN PHASE III Wired Carriers LEC and CLEC Convert Selective Routers no longer needed EXCEPT if there are ECDs not using ANGEN Many PSAPs will want a 2nd Connection Still much less than existing 9-1-1 costs Redundancy & diversity to the extent possible May use 4G/LTE wireless very affordable How many PSAPs have 2 connections now? GC911 Conference - October 2014 22

WHAT CAN YOU DO? Clean up your data MSAGs GIS PSAP boundary files Streets Address Points Responder boundaries (ESN) Purchase IP Capable CPE Would be hard not to buy IP capable now GC911 Conference - October 2014 23

MSAG AND MAP DATA Start with County and City Boundaries Blend of Virtual Alabama and data ALL ESRKs dropped in middle of PSAP Boundary Update GIS Roads & PSAP Boundaries Address Points if available Wireless Phase II calls route by Lat-Lon When Lat-Lon is available - otherwise ESRK Do not delay routing waiting on Phase II GC911 Conference - October 2014 24

ANGEN COSTS Phase I & II Network Install and Monthly = $0 (ZERO) Excess wireless cost recovery funds PSAPs may need work by your vendor Cost will vary IP Ready versus IP Capable (with upgrades) Phase III = Some Costs to ECDs ?? % of wired traffic?? Not in stone 9-1-1 Board Issue GC911 Conference - October 2014 25

QUESTIONS / DISCUSSION www.angen.org More Details & Announcements John Ellison 205.664.5911 john.ellison911@gmail.com GC911 Conference - October 2014 26