Analysis of Local Government Ombudsman Cases Over Three Years
This comprehensive report analyzes Local Government Ombudsman (LGO) cases for the financial years 2021/2022, 2022/2023, and 2023/2024. It provides insights into case reviews, upheld proportions, key complaint reasons, and outcomes. Trends are identified to understand complaint patterns and service deficiencies. Actions taken to address issues and reduce LGO cases are also highlighted.
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LOCAL GOVERNMENT OMBUDSMAN CASES LOCAL GOVERNMENT OMBUDSMAN CASES SUMMARY OF THE LAST THREE YEARS SUMMARY OF THE LAST THREE YEARS 0924 LGO CASES KHK
INTRODUCTION INTRODUCTION This report provides a comprehensive analysis of Local Government Ombudsman (LGO) cases for the financial years 2021/2022, 2022/2023 and 2023/2024. It aims to present detailed insights into the number of cases reviews, the proportion upheld and the key reasons behind the complaints submitted to the LGO during this period. By analysing year on year trends, the report will help to identify patterns in the types of complaints raised and offer an understanding of areas where services may have been found lacking. 0924 LGO CASES KHK
This slide show cases recorded from April 2021 2021 / 2022 2022 / 2023 2023 / 2024 22 14 14 The LGO were closed for a good part of 2021 and so cases backlogged 0924 LGO CASES KHK
This slide shows the outcomes of the cases 2021 /2022 2022 / 2023 2023/ 2024 SUBSTANTIATED PARTIALLY NOT SUBSTANTIATED PARTIALLY NOT SUBSTANTIATED PARTIALLY NOT SUBSTANTIATED SUBSTANTIATED SUBSTANTIATED 8 5 8 11 0 11 8 0 6 Cases still to be decided 0924 LGO CASES KHK
Compensation paid 2021/2022 2022/2023 2023/2024 3600 1700 5000 0924 LGO CASES KHK
THEMES 2021/ 2022 2022/2023 2023/2024 1. Care Fees on Discharge 2. Transitions Services Delays 3. Failure to Safeguard 4. Assessment Failures 1. Hospital Discharge Failures 2. Financial Assessment Delays 3. Transition Service Failures 4. Care Assessment Delays 1. Care Assessment Delays 2. Incorrect Information Given 3. Quality of Service Provided 4. Financial Assessment Delays COMMUNICATION IS THE KEY IN ALL OF THESE FAILURES 0924 LGO CASES KHK
PUTTING THINGS RIGHT AND REMEDIAL ACTION BEING TAKEN 1. Tracking complaint cases for any delays and advising Team Managers 2. Collating Data 3. Identifying Learning 4. Training being given to all Adult Social Work Teams 5. Weekly Reporting on all complaint cases to SMT/DMT 0924 LGO CASES KHK
To Assist in bringing down the LGO case numbers we have put in place A Dedicated Compliance Resource to Track, Review, Challenge, Report and Train the Teams for Complaint Cases before they become LGO Cases 0924 LGO CASES KHK
To Assist in bringing down the LGO case numbers we have put in place We have also asked each Head of Service to follow up on any Actions given in the Outcomes from and disseminate via team meetings and training to their services. 0924 LGO CASES KHK
