Analysis of Self-Correcting Mechanisms and Echo Effects in Social Media
Explore the crisis involving a gunman in a newsroom, analyzing the spread of breaking news on Twitter, rumor construction and debunking, and online mood swings. Discover how old news echoes on social media even after updates.
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Self-correcting mechanisms and echo-effects in social media: An analysis of the gunman in the newsroom crisis ICRC Conference Wouter Jong (co-author Michel L. A. D ckers) w.jong@burgemeesters.nl | @WouterJong Download full article: www.tinyurl.com/icrc2016
Crisis in brief (1/3) January 29th 2015. A gunman enters the news studio just before 8 pm. http://images0.tcdn.nl/watuzegt/article23620279.ece/BINARY/u/tarik+landscape He demands airtime at the 8 o clock news. TV viewers are not aware of the situation.
Crisis in brief (2/3) No news broadcast at 8 pm, when the news normally starts. After a breaking news by the newswire, the situation becomes clear to the outside world. On twitter, the news reaches 550 tweets p/m.
Crisis in brief (3/3) Gunman is arrested around 8.14 pm. It is communicated by a breaking news update at 8.20 pm. Picture and a video of his arrest are shared later that evening. Broadcast resumes around 9 pm. http://static1.persgroep.net/volkskrant/image/db0b5e81-5c69-4a6a-bd5c-d3974400f84b?width=664height=374
What we did. 59,931 tweets (from 7.40 pm to 2.00 am) 1. How did breaking news spread on Twitter? 2. How were rumors constructed and debunked? 3. Can we identify online mood swings?
Breaking news. Even after update of breaking news, old news from same source is being retweeted substantially. http://static1.persgroep.net/volkskrant/image/db0b5e81-5c69-4a6a-bd5c-d3974400f84b?width=664height=374 ARRESTED GUNMAN 8.14 pm 8.07 pm 8.20 pm Breaking News 8.00 pm
Wrap up: echo effect on social media (Twitter) Old news echoes, even when updated by same source @WouterJong
VRT-rumor and MH17-rumor @WouterJong
Tweet by @LavieJanRoos: Most neutral evening news ever! Tweet by @Koendelaey to @LavieJanRoos: @LavieJanRoos Same counts for Flanders http://static1.persgroep.net/volkskrant/image/db0b5e81-5c69-4a6a-bd5c-d3974400f84b?width=664height=374 ARRESTED GUNMAN 8.14 pm 8.07 pm 8.20 pm Breaking News 8.00 pm
News being disrupted in both The Netherlands and Belgium after attack of man with pistol #vrt #nos @WouterJong
Debunking the rumor: > Tineye.com: old image from other website > Old logo of VRT > We can just watch VRT over here > VRT evening news is at 7.00 pm (not 8.00 pm) Removing a tweet by an influential > @WouterJong
The MH17 rumor: > Started on Facebook on local newspaper page > Transfered to Twitter with sarcasm/irony Yes. He comes from Pijnacker. Both his parents died in MH17. Hence, you want to have his address? @WouterJong
The rumor: > But his parents are not on the passenger list of MH17 (fact check) leads to even more irony: He was adopted @WouterJong
Wrap up: rumors on social media (Twitter) Start as misinterpreted humor (irony/sarcasm), unlike other rumors. Community tries to fact-check the rumors without government involvement. @WouterJong
Can we identify online mood swings? Anxiety as long as we do not know what is going on? Relief afterwards? @WouterJong
Gunman enters studio 7.53 pm Business as usual Start evening 8.00 pm news Message on screen 8.00 pm Jokes about disruption ANP 8.07 pm newswire: gunman Arrestment Jokes by @freekjonge no longer appreciated. Anxiety. Expressive language at highest levels. 8.14 pm ANP 8.20 pm newswire: gunman arrested Picture of gunman online Cause is known. No info to fact check. Jokes about tv programme The Mole 8.38 pm Collective fact checking Breaking News
Wrap-up We found an echo-effect. Self-correcting mechanism exists. Easy fact check can be done by the crowd . Social media rumors were verified without government involvement. @WouterJong
Future research question. Similar online social mechanism or something else? @WouterJong
Download full article: www.tinyurl.com/ icrc2016
