Annual General Meeting 2019-20 Overview
Year of progress and consolidation with a focus on the impact of COVID-19 on residents and services. Discussions on healthcare satisfaction, funding, and future plans. Healthwatch's role in promoting community involvement and improving local health services.
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Presentation Transcript
Agenda Agenda Welcome Welcome Chair, Malcolm Alexander 4.35pm Formal Formal AGM business AGM business Chair & board 4.40pm Highlights from our year Highlights from our year Executive director, Jon Williams 5.15pm Guest speaker Guest speaker Chris Lovitt, City and Hackney Deputy Director of Public Health on the local response to the COVID-19 pandemic 5.30pm Discussion / questions Discussion / questions Q & A with Mayor of Hackney, Philip Granville, Chris Lovitt, Dr Mark Rickets, David Maher and Jon Williams. Chaired by Malcolm Alexander. 5.45pm 5.45pm Meeting closes at 6.30pm Meeting closes at 6.30pm
Want to ask a question or make a comment? Post your comments, questions and feedback on the zoom chat function Please note: We will be recording the AGM
Overview of the year Year of progress and consolidation Impact of COVID on residents and our service Satisfaction with health and care services has slipped Council, CCG and Healthwatch funding tighter Some services are becoming regional the NHS Long Term Plan
What Healthwatch must do Promote & support people to get involved in commissioning and scrutinising local health and care services Enable people to monitor the quality of local health and care services and recommend improvements Obtain people s views on health and care services, advise on gaps and make people s views known
What we also must do Publish reports and recommendations on improving services and send these to health and care commissioners, providers, Healthwatch England and other scrutiny bodies Provide advice and information on how to access local health and care services Formulate views on the standard local services, on how they can be improved and share these views with Healthwatch England
What you told us in 2019-20 Trend of being less satisfied with local health and care services 2% drop (60% positive) on top of 5% drop last year Communication needs to be better Keen to protect full range of NHS services at Homerton Hospital Want better access to care for people with enduring mental health needs
You also told us Most people get good quality, compassionate treatment and care Most people feel involved and supported Increasing complaints about service access Notable dissatisfaction with communication and waiting times As your local health and care watchdog we will keep a close eye on changes and tell you about opportunities to get involved
Volunteers at Healthwatch Hackney 43 volunteers gave 2,299 hours to help improve local services V Vo ol lu un nt te ee er rs s a at t H He ea al lt th hw wa at tc ch h H Ha ac ck kn ne ey y 43 43 v vo ol lu un nt te ee er rs s g ga av ve e 2,299 2,299 h ho ou ur rs s t to o h he el lp p i im mpr pro ov ve e l lo oc ca al l s se er rv vi ic ce es s Volunteers conducted enter and view visits, collected feedback, sat on boards and committees and helped to organise events V Vo ol lu un nt te ee er rs s c co on ndu e en nt te er r a an nd v c co ol ll le ec ct te ed f d fe ee edba o on n bo boa ar rds ds a an nd d c co om mm mi it tt te ee es s a an nd h t to o o or rg ga an ni is se e e ev ve en nt ts s duc ct te ed d d vi ie ew w v vi is si it ts s, , dbac ck k, , s sa at t d he el lpe ped d
Helping you to find answers Helping you to find answers We helped 630 people find information about health and care services Busiest area: support for disabled people, COVID-19, mental health services, NHS complaints and support for families People signposted face to face, on the phone or online Hackney Complaints Charter
Giving voices to seldom heard residents Giving voices to seldom heard residents Housing with care residents and their relatives/carers Migrants Older People People with Sickle Cell Disorders
Building future public involvement Building future public involvement Integrated Commissioning Neighbourhoods Involvement Alliance NHS Community Voice Co-production
How you can help Encourage family and friends to sign up to our newsletter Get involved in health and social care events and invite your family and friends along too Keep talking to us the more you tell us about your experiences the better we are able to represent your views
Thank you Jon Williams Executive Director Contact: info@healthwatchhackney.co.uk www.healthwatchhackney.co.uk 020 3960 7454
