Annual Meeting & Conference May 7-10, 2017 - Winning Our Way Upstream for Families

Annual Meeting & Conference May 7-10, 2017 - Winning Our Way Upstream for Families
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Explore the initiatives and goals outlined during the 2017 Annual Meeting & Conference focusing on behavioral intervention for child support services, Georgia's mission and core values, DCSS objectives, and a 5-year federal grant overview. Learn about the strategies employed in Phase 1 to increase parental engagement in the order establishment process. Discover how these efforts aim to strengthen Georgia's families and support vulnerable children and adults.

  • Annual Meeting
  • Conference
  • Behavioral Intervention
  • Child Support Services
  • Georgia

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  1. 2017 Annual Meeting & Conference May 7 10, 2017 1 Winning our way upstream for families"

  2. Behavioral Intervention for Child Support Services (BICS) Georgia BICS Grant Overview Tanguler Gray, Georgia IV-D Director Georgia Department of Human Services Division of Child Support Services Winning our way upstream for families" 2

  3. DHS Vision, Mission, and Core Values Vision Stronger Families for a Stronger Georgia. Mission Strengthen Georgia by providing Individuals and Families access to services that promote self- sufficiency, independence, and protect Georgia's vulnerable children and adults. Core Values Provide access to resources that offer support and empower Georgians and their families. Deliver services professionally and treat all clients with dignity and respect. Manage business operations effectively and efficiently by aligning resources across the agency. Promote accountability, transparency and quality in all services we deliver and programs we administer. Develop our employees at all levels of the agency. Winning our way upstream for families"3

  4. DCSS Vision, Mission and Core Values DCSS Mission is to Enhance the Well-Being of Children by: Locating noncustodial parents Establishing paternity Establishing, enforcing and modifying support obligations (financial and medical) Collecting and distributing support payments Georgia s Vision is to be: Ranked in the top 10 states nationally for current child support collections Recognized nationally as a trendsetter for best practices Best managed division in the state of Georgia Division of choice for employment and outreach partnerships DCSS is Governed by these Values: Put Children First Children need both parents Customer Interaction is an opportunity Employees are valuable resources Winning our way upstream for families" 4

  5. Overview 5-Year federal grant 2014 2019 Behavioral science Examples: Procrastination, Avoidance BICS Goal Winning our way upstream for families" 5

  6. Phase 1 April 2016 February 2017 Goal To increase NCP engagement in the paternity and order establishment processes. Sites Macon, DeKalb, & East Point Strategy New printed materials, incorporate procedural justice principles Results 2,983 cases randomly assigned to Phase 1 Winning our way upstream for families" 6

  7. Phase 1 Lessons Learned Non-site specific print documents Test the process before full implementation More cross-training Statistical results Winning our way upstream for families" 7

  8. Phase 2 June 2017 April 2018 Sites Americus, Cordele, Houston, Newnan, Carrollton, Milledgeville, Albany, Macon, Clayton Strategy Target cases with new current support orders Goal Influence parent s decision to pay Winning our way upstream for families" 8

  9. Tanguler Gray Georgia IV-D Director Tanguler.Gray@dhs.ga.gov Phone: 404-463-0992 Cindy Little BICS Project Director Cindy.Little@dhs.ga.gov Phone: 404-834-8337 Winning our way upstream for families" 9

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