Attendance Case Management Support - HR Direct Overview
This overview provides details on how to register cases of employees who are absent for 28 days or more, proceed to Stage 3 in case of sickness monitoring triggers, and what to expect from HR Direct. It outlines the steps for case registration, information required, and the support provided by HR Advisors throughout the case management process.
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Presentation Transcript
Attendance Case Management Support HR Direct (Updated September 2019)
Context Service Improvement how we improve our service to managers Extended offering by HR Direct - building on advice in to supporting case-work First point of contact for attendance case registration Consistent registration and recording of attendance cases up to formal hearing stage Assignment to HR Consult at formal hearing stage Subject to key performance indicator monitoring UCD/Workforce/Attendance Case Management Support September 19 V.0
How to register a case at 28 days Should you have a member of your team who is absent for 28 days or more or there is an indication that they will be you will need to: Self report using the case registration on People First/Attendance Or by Phone (2) 7700 Provide the following information via self reporting or over the phone: the employees name if you are in regular contact with the employee (frequency) reason for absence/condition likely return date (if known) if an Absence Support Meeting has taken place UCD/Workforce/Attendance Case Management Support September 19 V.0
How to register a case proceeding to a Stage 3 If you have a member of your team who is on sickness monitoring for short term absence and their episodes of sickness reaches the monitoring triggers you will need to: Self report using the case registration on People First/Attendance OR Phone (2) 7700 Provide the following information via self reporting or over the phone: the employees name date of stage 1 meeting (if applicable) date of stage 2 meeting (if applicable) is the employee currently absent likely return date (if known) UCD/Workforce/Attendance Case Management Support September 19 V.0
What to expect from HR Direct An HR Advisor will contact you within 2 days of registration An HR Advisor will support you throughout the duration of the case An HR Advisor will conduct an initial triage of the case with you to ensure that all relevant information is recorded Details of follow up contact and key actions will be recorded. UCD/Workforce/Attendance Case Management Support September 19 V.0
What to expect from HR Direct (continued) Regular contact as the case progresses to keep case notes updated Support and advice on your preparation for formal meetings and management case papers Referral to workforce colleagues should the attendance case require further expertise, for example, from Health, Safety and Well-being, HR Consult or HR Business Partners UCD/Workforce/Attendance Case Management Support September 19 V.0
Why do cases have to be registered at 28 days? 28 days is how NHSBT define long term sickness and therefore 28 days is the optimum time frame for early intervention in long term sickness cases and for commencing case tracking. Cases are to be reviewed and next steps determined by 5 months ( see Policy) The organisational SLA for the completion of long term sickness cases is 7 months. UCD/Workforce/Attendance Case Management Support September 19 V.0
Can I register a case earlier than 28 days? Yes, you can register a case with HR Direct earlier than 28 days if you require advice and support for example if the absence indicates it will be long term The 28 days recommendation is the standard which we are operating for the latest date by which a case should be registered. We are doing this to encourage consistency and early intervention. UCD/Workforce/Attendance Case Management Support September 19 V.0
Why do cases proceeding to stage 3 need to be registered Registering the case enables the case to be reviewed prior to a formal hearing It enables HR Consult resource to be allocated It enables consistent advice to be provided on case paperwork and for this to be reviewed. UCD/Workforce/Attendance Case Management Support September 19 V.0
Will I have access to HR to support at formal hearings You may also wish to discuss your requirements for support with the HR Direct Advisor and how HR Consult may support you An HR Advisor can also ensure they are available to support you prior to or during any adjournments of a hearing if requested UCD/Workforce/Attendance Case Management Support September 19 V.0
What are the Key performance Indicators for Attendance? Case triage within 2 days - An HR Advisor will contact you within 2 days of case registration Registration of long term sickness cases - Cases of 28 days of absence or over should be registered by the manager with HR Direct Long term sickness cases 7 month SLA - should be completed and closed within 7 months of the employee commencing continuous sickness. Stage 3 panel 1 month SLA case should be written up, case convened and held within one month of registration of the Stage 3 case. UCD/Workforce/Attendance Case Management Support September 19 V.0
Where to obtain further information Please refer to the Attendance Section on People First You may access a flow diagram You may register any questions that you have with HR Direct. UCD/Workforce/Attendance Case Management Support September 19 V.0
