Bakersfield College Services and Institutional Quality Survey Fall 2022

BC and KCCD Services and Institutional Quality Survey For Services rendered in the Fall 2022 Term November 2022

Survey Information Survey Summary: The Accreditation and InstitutionalQuality survey of BC and KCCD Servicesrendered in the Fall 2022 Term is an anonymous survey that will be shared and used to improve Bakersfield College. Participants and Active Dates: All BC Faculty, Staff, and Managers/Administrators were invited to participate using the BC All listserv An estimated 1,061 Employees received the survey (KCCD Fast Facts on 2021-22 BC Employees) The anonymous survey was released on 10/26/22 and closed on 11/09/22 Responses Received: 256 responses were received (24.1% Response Rate)

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. 1% 1% Academic Technology (e.g., Canvas, Professional Development) (N=213) 68% 26% 4% 15% Admissions & Records (N=190) 29% 29% 18% 8% Bookstore (N=188) 37% 31% 15% 10% 6% Budget & Finance (N=164) 30% 28% 26% 10% 6% College Safety (security & parking) (N=229) 51% 34% 8% 4% 3% Counseling and Advising (N=189) 41% 29% 17% 6% 6% 2% DSPS (N=159) 43% 32% 19% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. (Continued) Event Scheduling (N=167) 48% 29% 17% 4% 2% 6% Financial Aid (N=160) 43% 29% 18% 4% Food Service (cafeteria) (N=212) 45% 30% 16% 6% 3% 1% 1% Food Service (Renegade Room) (N=147) 59% 21% 18% Food Service (special events) (N=166) 52% 23% 18% 4% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. (Continued) Foundation (donor contributions, account mgmt.) (N=142) 49% 24% 22% 5% 1% Library (N=165) 66% 22% 11% 5% 1% Maintenance & Operations (custodial) (N=224) 54% 28% 9% 3% Maintenance & Operations (major building projects) (N=167) 45% 25% 17% 8% 5% Maintenance & Operations (repairs, maintenance) (N=204) 45% 31% 10% 10% 4% Mail Service (N=163) 49% 26% 20% 3% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. (Continued) 3% Marketing & Public Relations (web) (N=168) 43% 23% 22% 9% Marketing & Public Relations (graphic design) (N=150) 47% 18% 25% 6% 5% 4% Marketing & Public Relations (public relations) (N=152) 48% 18% 24% 6% Office of Institutional Effectiveness (N=153) 36% 27% 23% 6% 8% 2% 3% Office of Student Life (N=191) 50% 32% 13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. (Continued) 3% Outreach (N=154) 46% 27% 20% 5% 2% Print Shop (N=192) 67% 20% 10% 1% 1% Shipping & Receiving (N=154) 51% 24% 19% 5% 3% Student Information Desk (SID) (N=161) 56% 24% 12% 4% 0% Student Success Lab (N=114) 44% 25% 29% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following Bakersfield College services and departments have provided you with effective service. (Continued) Technology Support (IT and Media Services) (N=220) 56% 30% 8% 5% 0% 2% 4% Testing and Placement Center (N=104) 42% 19% 33% 4% Tutoring (N=137) 45% 30% 21% 0% 0% Writing Center (N=129) 53% 22% 25% 1% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Please indicate the extent to which agree that the office staff of the following offices provided you with effective service. President's Office Staff (N=166) 50% 23% 19% 3% 5% Office Staff of Dean Bolton (N=89) 44% 13% 34% 2% 7% 4% 6% Office Staff of Dean Cordova (N=108) 43% 23% 25% 6% Office Staff of Dean Farley (N=102) 44% 17% 28% 5% Office Staff of Dean Gard (N=89) 42% 13% 34% 7% 4% 4% Office Staff of Dean Jett (N=93) 43% 17% 31% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Please indicate the extent to which agree that the office staff of the following offices provided you with effective service. (Continued) 1% Office Staff of Dean Larkin (N=93) 49% 14% 31% 4% 2% Office Staff of Dean Marquez (N=93) 41% 15% 34% 8% 3% Office Staff of Dean McCrow (N=111) 49% 20% 25% 4% 3% Office Staff of Dean Waller (N=114) 53% 18% 25% 3% 5% 2% Office Staff of Dean Wilmot (N=92) 39% 17% 36% Office Staff of Dean Wojtysiak (N=119) 47% 19% 24% 3% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Indicate the extent to which you agree that the following KCCD offices and services (located in the downtown office building) are effectively supporting Bakersfield College in achieving its mission. KCCD Chancellor s Office (N=162) 41% 23% 21% 4% 11% KCCD Educational Services (N=135) 44% 21% 23% 4% 7% 11% KCCD Business Services (N=147) 34% 24% 24% 7% 14% KCCD Human Resources (N=206) 33% 25% 20% 9% 5% KCCD Information Technology (N=177) 47% 26% 17% 5% 2% KCCD Facilities Department (N=137) 47% 16% 28% 6% 4% 7% KCCD Research Office (N=137) 44% 19% 27% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

The BC President provides effective leadership in planning, organizing, budgeting, selecting and developing personnel, and assessing institutional effectiveness (Standard IV.B.1). The BC President provides effective leadership in planning, organizing, budgeting, selecting and developing personnel, and assessing institutional effectiveness (Standard IV.B.1). (N=215) 13% 14% 39% 21% 13% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

KCCD clearly delineates their own operational functions from those of Bakersfield College (Standard IV.D.2). KCCD clearly delineates their own operational functions from those of Bakersfield College (Standard IV.D.2). (N=183) 16% 13% 24% 26% 21% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

KCCD effectively controls its expenditures (Standard IV.D.3). KCCD effectively controls its expenditures (Standard IV.D.3). (N=171) 15% 12% 24% 22% 27% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

KCCD and Bakersfield College effectively communicate with each other (Standard IV.D.7). KCCD and Bakersfield College effectively communicate with each other (Standard IV.D.7). (N=201) 16% 14% 22% 29% 17% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

KCCD and Bakersfield College exchange information in a timely manner (Standard IV.D.7). KCCD and Bakersfield College exchange information in a timely manner (Standard IV.D.7). (N=177) 10% 11% 25% 32% 21% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strongly agree Somewhat agree Neither agree nor disagree Somewhat disagree Strongly disagree

Work Location and Role at BC

Work Status and Years at BC Are you employed part-time or full-time? (N=243) How long have you worked for Bakersfield College? (N=242) Less than two years 22% 14% Two to ten years 50% 86% Eleven to twenty years 15% More than twenty years 13% Full-time Part-time 0% 10% 20% 30% 40% 50% 60%

Committee Participation at BC Have you served on any of the following committees, currently or in the past? (N=245) 42% 58% Yes No Academic Senate Accreditation & Institutional Quality Committee (AIQ) Administrative Council Assessment Committee Budget Committee College Council Curriculum Committee Educational Administrators Council (EAC) Equal Opportunity & Diversity Advisory Council (EODAC) Facilities & Sustainability Committee Faculty Chairs/Directors Council (FCDC) Information Services & Instructional Technology (ISIT) Professional Development Committee Program Review Committee Safety Advisory Committee Student Affairs Leadership Team (SALT)

Committee Participation by Work Status Committee Participation by Work Status (N=240) 150 139 5% 130 101 110 90 27% 70 95% 50 73% 30 10 Served on any of the following committees, currently or in the past Has Never served on any of the following committees, currently or in -10 the past Full-time Part-time Academic Senate Accreditation & Institutional Quality Committee (AIQ) Administrative Council Assessment Committee Budget Committee College Council Curriculum Committee Educational Administrators Council (EAC) Equal Opportunity & Diversity Advisory Council (EODAC) Facilities & Sustainability Committee Faculty Chairs/Directors Council (FCDC) Information Services & Instructional Technology (ISIT) Professional Development Committee Program Review Committee Safety Advisory Committee Student Affairs Leadership Team (SALT)

Gender Information What is your gender? (N=256) Do you consider yourself to be transgender? (N=256) Female 48% No 77% Male 22% Yes 8% Non-binary 2% Prefer not to say 16% Prefer not to say/Not Reported 29% 0% 10% 20% 30% 40% 50% 60% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Sexual Orientation What do you consider yourself to be? (N=256) Bisexual 4% Gay 3% Straight/Heterosexual 61% Other 2% Prefer not to say/Not Reported 30% 0% 10% 20% 30% 40% 50% 60% 70%

Age Group Indicate your Age Group (N=256) 31 to 40 15% 41 to 50 22% 30 or under 11% Prefer not to say/Not Reported 27% 51 to 60 20% 61 or over 5%

Ethnic Identification