Behaviour Management Strategies for Unlocking Potential and Opening Opportunities
Explore effective conflict management techniques and proactive responses to challenging behavior in order to unlock potential and open opportunities. Learn about the causes and purposes of conflict, debunk common myths about confrontation, and understand negotiation principles. Find practical tips for addressing triggers, discussing issues calmly, and teaching replacement skills. Join the session at The Door in Stroud for valuable insights.
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Presentation Transcript
Unlocking Potential Opening Opportunity WELCOME Challenging behaviour management session 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Conflict Recent examples Blocks to managing what gets in the way? 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Cause and Purpose of conflict Cause Learnt Behaviour Home Environment Stress / Trauma Special Educational Needs Autism, EBD, ADHD, Low IQ Purpose Social Attention Control Escape Personal payoff 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Proactive Responses - conflict Looking for triggers Discussing/understanding the issue when they are calm Keeping them engaged and energy going (no time for boredom) Teaching replacement skills (e.g. Walking away) Changing the environment Rewards/positive consequences Routine and structure Boundaries 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Confrontation 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Common myths about confrontation Deciding to withdraw from a confrontation is weakness. Every fight or disagreement must be won. Men are supposed to be aggressive, never passive. Women are supposed to be passive and submissive, and never stand up for themselves. Confrontation always has a negative outcome 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Negotiation 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Negotiation Principles Don t negotiate when angry. Forget the past and stay in the present. Focus on the problem not the person. Communicate feelings assertively, NOT aggressively. Expect and accept another s right to disagree. Don t view the situation as a competition where one has to win and the other has to lose. Build power with NOT power over others. Thank the person for listening. 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Negotiation Techniques Focus on areas of common interest and potential areas for agreement. NEVER jump to conclusions or make assumptions about what another is feeling or thinking. Listen without interrupting; ask for feedback if needed to assure a clear understanding of the issue. Generate alternative solutions. Provide options and choices Discuss the pros and cons of the alternatives. Listen as well as state your case. Select the best course of action that all can agree upon. Implement only the parts of the plan that are in agreement. Remember, when only one person s needs are satisfied in a conflict, it is NOT resolved and will continue. 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Understanding human interaction Transactional Analysis 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
Unlocking Potential Opening Opportunity Key Points to remember... Understand own trigger points and emotional hijacks Work as a team consistent message The team set the climate We get what we expect Aim to be proactive rather than reactive Use observational skills understand situation Distinguish between who they are & what they do Offer choices and consequences Always give options don t back into a corner Use young people to manage the situation Use shaming as a technique e.g. let others know why centre is closing Comrades in adversity ask young people to help Continue to engage even when excluded Using force, law and exclusion is a last resort not a first reaction 01453 756745 THEDOOR.ORG.UK 45 HIGH STREET, STROUD, GL5 1AN @THEDOORSTROUD
