Business English Language III and IV Course Information

Business English Language III and IV course by N. Pavlova spans two semesters this academic year. Classes are held on Wednesdays from 12:45-15:00 in Room 2. Contact emilija.lipovsek@vhs.edu.rs for more information. Consultation hours are Wednesdays from 11:00-12:30. The minimum required exam score is 51, with a maximum of 100.

• Business English
• Course Information
• N. Pavlova
• Language Learning
• Exam Preparation

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1. INTRO

2. Knjiga: POSLOVNI ENGLESKI JEZIK III I IV, N. Pavlova (za dva semestra na ovoj godini studija) asovi: sreda: 12.45-14.15 i 14.30-15h u Sali 2 emilija.lipovsek@vhs.edu.rs konsultacije: sreda 11h-12.30 ispit min. 51 max. 100 2 kolokvijuma, svaki min. 12 max. 30 (kraj novembra i kraj decembra) prisustvo max. 10 usmeni max. 30

3. taking phone calls

4. booking = making a reservation Have you ever booked a hotel room? Did you call the hotel? Who did you talk to?

5. greeting someone saying hi Good morning! Good afternoon! Good evening! (We don t use Good Day )

6. phone calls Who s calling? Who s speaking? This is (How) Can I help you? One moment, please. Can you hold on, please?

7. take a message (for someone who s not here right now) Can I take a message (for him/her)?

8. hotel reception receptionist

9. Receptionist: takes bookings, gives information, greets guests, gives room key to guests, takes payment from guests.

10. booking = making a reservation

11. making requests CAN/COULD Could I speak to Ms Lyon, please?

12. making requests I D LIKE TO I d like to speak to Ms Lyon.

13. Sir Madam Mr Miss Lyon Mrs Ms