Centaur Administration and Communication Guidelines
Learn about the norms and guidelines for training, communication, e-mail correspondence, e-allowance, quick response policy, tour program, and report analysis at Centaur. Understand the importance of using official e-mail IDs, following BCC while sending common mails, claiming e-allowance, adhering to response timelines, submitting tour programs, and analyzing reports effectively. Efficiently communicate and adhere to the established procedures for smooth operations.
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Presentation Transcript
CENTAUR ADMINISTRATION NORMS TRAINNING
CENTAUR COMMUNICATION ALL CORRESPONDENCE SHOULD BE MADE ONLY THROUGH E-MAIL .COPY TO CONCERNED SENIORS & H.O. OR VICE VERSA & WHILE LOGIN NET REPORTING & MAIL, CLICK ON E-REPORTING TO GET E-ALLOWANCE WITHOUT FAIL. E-MAIL ID WILL BE PROVIDED TO YOU ALONG WITH APPOINTMRNT LETTRT. PLEASE ENSURE THAT THE ID /PASSWORD GIVEN TO YOU IS KEPT IN STRICT CONFIDENCE. PERSONAL ID'S SHOULD NOT BE USED FOR E.G.; GMAIL, YAHOO ETC., ONLY OFFICIAL ID PROVIDED OF CENTAURLAB.COM SHOULD BE USED. DIRECTING YOUR COMMUNICATION TO THE RIGHT DEPARTMENT WILL HELP IN RECEIVING QUICK RESPONSE.
CENTAUR E-MAIL TO MULTIPLE "ID" ENSURE THAT WHILE SENDING COMMON MAIL TO MULTIPLE ID'S IT SHOULD BE MARKED "BCC" INSTEAD OF "TO". PLEASE TAKE NOTE OF IT & SAME IS IMPLEMENTED WITHOUT FAIL.
CENTAUR E-ALLOWANCE PLEASE NOTE E-ALLOWANCE SHOULD NOT BE CLAIMED FROM YOUR END. SAME WILL BE REIMBURSED ON THE BASIS OF E-ALLOWANCE CLICKED WHILE LOGIN FOR REPORTING. THERE IS NO NEED FOR YOU TO CLAIM OR ATTACH ANY BILLS FOR EXPENSE INCURRED FOR NET REPORTING(CYBER), HO WILL TAKE CARE OF THE SAME AS PER ABOVE METHOD & SAME WILL BE REIMBURSED ALONG WITH YOUR EXPENSE STATEMENT.
CENTAUR QUICK RESPONSE FOR QUICK DECISION WE HAVE SYSTEM 24:48:72 HOURS POLICY. ALL PROBLEMS OF FIELD TO BE ADDRESSED LOCALLY BY THEIR SUPERIORS IN 24 HOURS, SHOULD IT NOT HAPPEN ,ONE MAY APPROACH THE MIDDLE MANAGEMENT & IT WOULD BE ADDRESSED IN 48 HOURS, IF THAT DOESNOT HAPPEN HO RESPONSIBLE DESK WOULD ADDRESS IN 72 HOURS.
CENTAUR TOUR PROGRAMME YOU NEED TO PUNCH YOUR T.P. WEL IN ADVANCE ON NET ON OR BEFORE 25th OF THE MONTH i.e. APRIL TP SHOULD BE ENTERED ON OR BEFORE 25th MARCH, SO THAT YOUR MANAGER CAN SCRUTINIZE & APPROVE IT ON TIME. IF YOU ENTER YOUR TP LATE ON 3rd APRIL , THEN REPORT OF 1,2nd APRIL WILL BE LOCKED AND NOT ALLOWED TO ENTER REPORT & WILL BE CONSIDERED AS LEAVE. NO DEVIATION IS ALLOWED EXCEPT IN UNAVIODABLE EMERGENCY CASES, DEVIATION DETAILS NEED TO BE ENTERED ON NET , ONLY ON YOUR MANAGERS APPROVAL YOU WILL BE ALLOWED TO DEVIATE YOUR T.P. THE OBJECTIVE OF T.P. SHOULD BE PROPER PLANNING OF COVERAGE WELL IN TIME IN ADVANCE WHICH WILL GIVE YOU BETTER OPPORTUNITY TO ORGANISE YOUR COVERAGE WELL WITH YOUR MANAGER.
CENTAUR ANALYSIS OF REPORTS PLEASE NOTE ALL YOUR REPORTS PUNCHED WILL BE VIEWED & ANALYZED BY YOUR MANAGER,COMMENTS AFTER ANALYSIS WILL BE PUNCHED BY YOUR MANAGER IN COMMENTS COLUMN, YOU WILL GET INDICATION IN YOUR REPORT ASTERICK MARK OF RED COLOUR , ONCE YOU HAVE GONE THROUGH THE COMMENTS THIS RED COLOUR ASTREICK MARK WILL TURN DARK BROWN IN COL0UR INDICATING YOU HAVE SEEN THE COMMENTS. YOU NEED TO BE EFFECTIVE ON TAKING THESE COMMENTS SERIOUSLY AND TAKE IMMEDIATE ACTION ON THE SAME, SERIOUS ACTION WILL BE TAKEN IF ANY LAPSE IS NOTED IN THIS ASPECT.
CENTAUR ANALYSIS OF SUBORDINATES REPORT YOU HAVE TO ANALYSE YOUR SUBORDINATES REPORTS ON REGULAR BASIS WITH COMMENTS, IF NOT DONE YOU WILL GET A PROMPT MESSAGE BEFORE ENTERING YOUR REPORT REGARDING REPORTS TO BE ANALYSED OF YOUR SUBORDINATES. SAME NEEDS TO BE ATTENDED IMMEDIATELY OR ELSE YOUR REPORT ENTRY WILL NOT BE ALLOWED. PLEASE BE AWARE IF ANLYSE IS NOT DONE WITHIN IN THE 5 DAYS GRACE PERIOD ALLOWED FOR REPORTING, NEEDLESS TO STATE REPORTS WILL GET LOCKED AND YOU WILL BE MARKED ABSENT TILL THE ANALYSIS IS DONE.
CENTAUR MR'S DOCTOR / CHEMIST CALL AVERAGE THE DOCTOR CALL AVERAGE HAS TO BE 12 AND CHEMIST CALL AVERAGE HAS TO BE 5. PLEASE NOTE YOUR SALE DEPENDS UPON FRUITFUL DOCTORS VISIT , RESULTING IN PRESCRIPTION GENERATION.HENCE IT IS IMPORTANT TO MAINTAIN DOCTOR CALL AVG. THE CALL DETAILS WILL BE TAKEN FROM THE NET ENTERED IN THE SYSTEM, CALL ENTERED IN THE REMARK COLUMN SYSTEM WILL NOT BE CONSIDERED FOR TOTAL CALL OR AVG. HENCE UPDATE UNLISTED DOCTORS ON PRIORTY SO THAT WHILE ENTERING YOUR FIELD REPORTS YOU WILL GET ALL DOCTORS ON NET FOR SELECTION.
CENTAUR 100% COVERAGE OF LISTED DOCTORS WITH RIGHT FREQUENCY OF VISIT IS MUST. ENSURE TO MAKE MINIMUM 12 CALLS PER DAY. HENCE 72 CALLS IN 6 WORKING DAYS IS A MUST, SYSTEM WILL NOT ALLOW PUNCHING OF REPORTS ON YOUR 7TH WORKING DAY IF THE CALL AVG IS LESS WITHOUT EXPLANATION AND PLAN TO RECOVER THE GAP IN THE FOLLOWING WEEK.
CENTAUR JOINT WORK WITH SUBORIDNATES BEFORE UNDERTAKING JOINT WORK WITH YOUR SUBORDINATES , YOUMUST ANALYSE THEIR WORK/ LOOK INTO THEIR REPORTS/ MEASURE EFFORTS & SALES AND COMMUNICATE TO YOUR SUBORDINATS THE OBJECTIVE & PURPOSE OF YOUR JOINT WORK, THIS IS MANDATORY . YOU ARE AWARE THAT JOINT WORK IS NOT MERELY ONLY PHYSICAL PRESENCE, IT IS THE OBJECTIVE AND ACTIVITY ANALYSIS APART FROM DOCOTRS CONVERSIONS. YOU MUST COMMUNICATE THE SAME TO YOUR SUBORDINATES BEFORE UNDERTAKING JOINT WORK.
CENTAUR MONTHLY STOCK & SALES STATEMENT MANAGER'S IT IS MANDATORY TO ENSURE THAT 100% STOCK & SALES STATEMENT OF STOCKIST UNDER YOU ARE ENTERED ON NET ON OR BEFORE 10TH OF EVERY MONTH, SHOULD THE ENTRY OF YOUR TEAM IS LESS THAN 80% ON NET , YOUR EXPENSE STATEMENT WILL GET WITHHELD TILL SUCH TIME ENTRIES ARE COMPLETED ON NET AND NO CORRESPONDENCE WILL BE ENTERTAINED FOR RELEASING EXPENSES. HENCE ENSURE THAT THE ENTRY IS DONE ON TIME.
CENTAUR WORK MIRROR ( DIARY) YOU HAVE TO MAINTAIN YOUR WORK MIRROR DIARY WITHOUT FAIL WHICH WILL HELP YOU TO MAINTAIN PROPER RECORD & SAME SHOULD BE AVILABLE WITH YOU FOR CHECKING BY YOUR MANAGER DURING MEETING / CONFERENCE / TRAINING , EACH & EVERY PAGE IS IMPORTANT & SHOULD BE FILLED UP IN DETAIL & MANAGERS MUST ENSURE TO CHECK IT REGULARLY WHILE JOINT WORKING & SIGN THE SAME WITH DATE & COMMENTS.
CENTAUR WORK MIRROR( DIARY) ALWAYS KEEP YOUR DIARY UPDATED WHICH SHOULD BE CARRIED WITH YOU WHEN YOU ARE ON DUTY AND SHOULD BE MADE AVAILABLE FOR INSPECTION WHENEVER DEMANDED BY ANY MANAGER OF THE COMPANY. YOUR PRESENCE FOR WORK / JOINT WORK WITH YOUR SENIORS OR ATTENDENCE IN TRAINING AND MEETINGS WILL BE CONSIDERED INVALID WITHOUT THE DAIRY DULY FILLED AND COMPLETED.
SUCCESS CIRCLE: MR HANDSOME INCENTIVE/ INCREMENT DOCTOR CALL CONVERSION / PRESCRIPTIO N SALES/ TARGERT ACH CENTAUR EFFECTIVE FIELD PERFORMER
CENTAUR PUNCTUALITY PAYS: 1. DFR SUBMISSION ON TIME.. 2. TP ON TIME. 3. PLANNER ON TIME 4. EXPENSE STATEMENT SUBMISSION ON TIME. 5. STOCK & SALES STATEMENT ON TIME. 6.IMPORTANT FEEDBACK TO MANAGER/HO ON TIME. ADHERING TO TIME SCHEDULE IS VERY IMPORTANT.
CENTAUR BANK ACCOUNT: YOU WILL BE RECEIVING ALL YOUR REMITTANCE THROUGH DIRECT DEPOSIT IN TO YOUR ACCOUNT & NOT THROUGH DRAFT. YOU ARE REQUESTED TO SUMBIT YOUR ACCOUNT NUMBER IMMEDIATELY GIVEN FORMAT ALONG WITH YOUR APPOINTMENT LETTER, IN ANY ONE OF THE FOLLOWING THREE BANKS GIVEN BELOW: 1) S.B.I. 2) H.D.F.C 3) ICICI IF NOT HAVING OPEN IT IMMEDIATELY WITH IN 10 DAYS & FORWARD THE DETAILS OF THE BANK ACCURATELY THROUGH E- MAIL TO AJINKYA@CENTAURLAB.COM COPY TO ADMIN@CENTAURLAB.COM, SO THAT YOUR REMITTANCE/REIMBURSEMENT CAN BE DEPOSITED DIRECTLY AND THE SAME WILL GET CREDITED FASTER, IN ABSENCEOF THE ACCOUNT NUMBER PLEASE NOTE YOUR IMPREST CASH /SALARY/EXPENSE WILL NOT BE RELEASED.
CENTAUR PERMANENT ACCOUNT NUMBER (PAN NO.) YOU NEED TO INTIMATE YOUR PAN NUMBER IMMEDIATELY TO AJINKYA@CENTAURLAB.COM COPY TO PAREEK@CENTAURLAB.COM AS PER STATUTORY REQUIREMENT.
CENTAUR GROUP PERSONAL ACCIDENT POLICY YOU ARE COVERNED BY ACCIDENT INSURANCE POLICY. FOR AN AMOUNT OF RS.100000/-, IF UNFORTUNATELY ONE MEETS WITH ACCIDENT INTIMATE US IMMEDIATELY. WE WILL SEND YOU ACCIDENT CLAIM FORM ALONG WITH MEDICAL CERTIFCATE FORM. WHICH ISTO BE FILLED BY THE DOCTOR WITH ALL REQUISITE INFORMATION ALONG WITH UN FIT AS WELL AS FITNESS CERTIFICATE, PRESCRIPTION BILL ,MEDICAL BILL,X-RAY REPORT WITH FILE. ON RECEIPT OF THE SAME WE WILL FORWARD YOUR CLAIM TO INSURANCE COMPANY TO GET MEDICAL CLAIM.
DISCIPLNE YOURSELF ON THE FOLLOWING ASPECTS. CENTAUR 1.PUNCH YOUR TP WELL IN ADVANCE FOR APPROVAL. 2.DFR PUNCH AS PER SCHEDULED GIVEN 3.STP/COMPLETE DIF SUBMIT. 4. FARE CHART UPDATE ON NET. 5.MAINTAINE DOCTOR CALL AVG.OF 12 CHEMIST CALL AVG. OF 5 6.MAINTAINE FILED PLANNER DAY TO DAY BASIS. 7.CONVERSION OF DOCTORS TO OUR PRODUCTS. 8.POTENTIAL DOCTORS CHOSE FOR HIP.
CENTAUR COMPANY PROPERTY PROFORMA FORMAT WHENEVER A PERSON RESIGNS ENSURE TO COLLECT COMPANY PROPERTY ON PRIORITY & ENTER THE DETAIL ON NET, THERAFTER SUBMIT NOC COPIES ALONG WITH COVERING LETTER GIVING REFERENCE NUMBER OF COMPANY PROPERTY DETAILS ENTERED ON NET, WHICH WILL BE HELPFUL FOR SAMPLE DEPARTMENT IN DECIDING MATERIAL TO BE SENT TO THE NEW CADIDATE JOINING IN RESIGNED PERSONS PLACE. THE ABOVE DOCUMENTS SHOULD REACH HO WITHIN ONE MONTH TIME FROM THE DATE OF RESIGNATION ACCEPTANCE . PS: EXPENSE STATEMENT SHOULD NOT BE HELD BACK BY ANY MANAGER, IF DUE TO ANY REASON NOT TO BE PAID COMMENTS SHOULD BE CLEARLY PUT ON THE EXPENSE STATEMENT & SENT TO HO. IF SUBMITED BY MR & DELAYED FROM YOUR END MATTER WILL BE VIEWED SERIOUSLY.
CENTAUR VACANCY VACANCIES TO BE FILLED UP ON PRIORITY , IF NOT FILLED UP INORDINATELY ALL CONCERNED MANAGER WILL BE HELD RESPONSIBLE & NECESSARY ACTION WILL BE TAKEN.
CENTAUR VACANCY= > SELECTION OF CANDIDATE IS NOT ONLY FOR FILLING OF VACANCIES,IT IS FOR GENERATION OF BUSINESS BY DOCTORS CONVERSION, SO IT IS YOUR FIRST RESPONSIBILTY TO SELECT GOOD CANDIDATE WHO CAN CONTRIBUTE & WILL BE AN ASSET TO THE ORGANISATION.
CENTAUR WISHING YOU THE VERY BEST Centaur
