Change Tapas Resistance to Change
Resistance to change is a normal and healthy process often fueled by learning anxiety and survival anxiety. Explore the benefits of resistance and strategies for overcoming intellectual, personal, and cultural resistance. Navigate the change/resistance cycle and adopt appropriate strategies to manage resistance effectively.
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Presentation Transcript
Resistance To Change is Normal & Healthy CHANGE TAPAS RESISTANCE Generally due to: Learning anxiety Survival anxiety
Is Resistance All Bad? What Are the Benefits of Resistance? CHANGE TAPAS RESISTANCE
Types of Resistance Intellectual Resistance Personal Resistance Cultural Resistance CHANGE TAPAS RESISTANCE I don t get it! I don t like it! I don t agree!
Strategies for Intellectual Resistance Communicate, communicate, communicate! Repeat. CHANGE TAPAS RESISTANCE Use various channels and methods to reach as many people as possible Plan opportunities for 2-way dialogue Address questions asap Invite participation, investigation, information gathering, discussion
Strategies for Personal Resistance Make the change process as transparent as possible CHANGE TAPAS RESISTANCE Give people voice listen and respond Explain WIIFM (what s in it for me) and WIIFO (what s in it for others) Provide one on one and small group counselling Create incentives, motivators, rewards
Strategies for Cultural Resistance Role model the change CHANGE TAPAS RESISTANCE Identify important opinion leaders Create new norms, value statements , behaviours that support the change Change belief systems about success (cause-effect) relationships in the organization Make progress and celebrate milestones and successes
Change/Resistance Cycle High Resistance Level of Resistance/Support CHANGE TAPAS RESISTANCE Low Resistance Typical Cycle Unhealthy Change Organization Commitment to Change Cycle Neutral Low Support High Support Planning & Design Project Pilot Pre Post Discovery Build Implementation Implementation Implementation Project Timeline
Backfire Effect http://theoatmeal.com/comics/believe
