Citizens Advice Wyre Forest
Citizens Advice Wyre Forest is a charity providing vital support to the community. Despite the impact of COVID-19, services are accessible via text, phone, or email. Advice covers various areas such as debt, housing, benefits, and more. The organization is dedicated to helping individuals navigate challenging situations and offers a range of services to address different needs.
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Presentation Transcript
Citizens Advice Wyre Forest The Charity for Your community
STILL HERE TO HELP Due to coronavirus our drop-in services remain suspended. Advice is still available by the following methods: Text on: example DEBT, HOUSING, BENEFITS, or OTHER). We will then call you back on your mobile phone. Adviceline: Freephone 0800 144 8848 Mon. Fri. Email: Via the email form on our website go to the how can we help you page and complete the form - www.wyreforestcab.org.uk 07434 613625 stating (i) your name (ii) your postcode (iii) the type of advice needed (for 10am to 4pm Or email direct: info@wyreforestcab.cabnet.org.uk
Citizens Advice Wyre Forest The Charity for Your Community
Board Members Manager Elaine Lowe Acting Vice Chair/Treasurer Could YOU lend your time ? Chris Jackson Health and Safety Tony Quinn Could YOU fill this space? Chair Robert Pritchard Equality & Diversity Sheela Udeshi Could this be YOU? Research and Campaigns Roger Cartwright Workers Rep Jeff Bentley Fundraiser Ernie Wilks
Clients By Ward 400 369 350 328 316 295 300 250 233 225 212 186 200 Total 138 150 124 95 100 50 33 0 Blakebrook & Habberley South Franche & Habberley North Aggborough & Spennells Areley Kings & Riverside Bewdley & Rock Broadwater s Foley Park & Hoobrook Offmore & Comberton Wribbenhall & Arley Wyre Forest Rural Lickhill Mitton Total 212 225 138 295 328 369 233 33 186 316 95 124
How the Service was Accessed ACTIVITIES BY CHANNEL Web chat, 151 Adviceline Phone, 3119 In person, 3789 Adviceline Phone Email In person Web chat Email, 1840
Top 6 Advice Categories Categories 715 580 380 3540 532 Benefits & tax credits Debt Employment Financial services & capability Housing 2879 Relationships & family
Housing Tenure (Where Recorded) Staying with Relatives/Friends (Rent Free) 4.04% Staying with Relatives/Friends (Paying Rent) 3.03% Staying with Relatives/Friends 1.01% Shared Ownership 1.01% Residential Accommodation (Nursing/Care homes) 0.00% Private Tenant 26.26% Prison 0.00% Own Outright 8.08% Other 2.02% Housing Association/RSL Tenant 27.27% Housed Through Job/Business 0.00% Hostel 1.01% Homeless (incl. B & B Tenant) 4.04% Council/ALMO Tenant 10.10% Buying Home (Mortgage, etc) 12.12%
Our Campaign Successes Settled and safe: a renter's right We campaigned for better protections for private renters. We helped secure a ban on letting agent fees for tenants and the government has introduced measures to tackle rogue landlords and improve protections and redress for renters. Payday Loans Payday loan companies were not treating their customers fairly. Following our campaign, the FCA introduced tough new rules on payday lenders. Fair play for prepay Prepay energy customers were paying more and receiving a second class service. Suppliers have committed to better customer service and support, and improved the choice of tariffs and ease of switching. Make ESA fit for work Ill and disabled people were being let down by ESA. Now they can get the support they need for free, and further training for assessors will improve their experience. Bailiffs Following our campaign the Government published new guidance for local authorities on collecting council tax arrears. Over 1.5m residents are now better protected from aggressive bailiffs
We Need to Reach Out To Marginalised Groups Ethnic Minorities Digitally Excluded Vulnerable People Anyone who needs help
Wyre Forest CAB 2019/2020 Budget Total Planned Income Salaries All other expenses Surplus/deficit 223,200 192,256 29,820 1,124 86% 13% 1% of total income of total income of total income Note: Any reduction to the planned income, will inevitable take the operation Into deficit, unless additional and new funding can be secured. Balance sheet Reserves policy Fixed assets (property) Cash at year end - note reserves policy Other current assets Current liabilities Net current assets Net current assets less reserves policy Net Assets and total funds 71,250 98,922 7,500 25,000 81,422 26,422 152,672 The Charity Commission dictates that we must hold a minimum of 3 months operating costs in hand, in case of Insolvency, whereby we have to be able to cover contract obligations and all redundancy liabilities. In our case, this equates to 55,000 that is effectively "ring fenced".
Our Challenges and Aspirations Challenges Not enough space Not enough money Not enough support Lack of recognition Aspirations Public Access Computers, with assistance Additional Targeted Services, e.g. Mental Health Expanding Volunteer base
