Claremont EAP Services and Counseling Overview
Discover the comprehensive Employee Assistance Program (EAP) services offered by Claremont, including counseling, management consultations, critical incident stress debriefings, and more. Eligibility, access, confidentiality, and a range of support resources are highlighted for employees and their families.
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Presentation Transcript
Responding to the human factor in the world of work. EAP Manager Orientation EAP Manager Orientation West Valley West Valley- -Mission Mission Community College District Community College District Claremont EAP Laurie Slez, VP Account Services 800-834-3773 www.claremonteap.com
Claremont EAP Background Claremont EAP Background Has been dedicated to providing EAP services for Bay Area employers for 20 years Particular focus on public sector employers with clients including AC Transit, Alameda County, BART, EBMUD, SF MTA (MUNI), SMCCD, City of Berkeley among others Experienced, committed staff High touch program that operates as integral part of the organizations we serve 2 2
Claremont EAP Claremont EAP The Basics The Basics Eligibility Eligibility: All full and part time permanent employees are eligible on date of hire Family members living in the immediate household Domestic partners Children up to age 26 Access Access: All care should be pre-authorized by calling Claremont at: 800-834-3773 Hours Hours: 8:00 AM to 5:00 PM, M-F MA level Clinicians available 24/7 for urgent matters 3 3
EAP Services EAP Services Unlimited Management Consultations Critical Incident Stress Debriefings Brown Bags Training Counseling Legal Consultation Financial Services Work/Life Referrals Community Resources 4 4
Counseling Counseling 3 visits per incident Help with any problem: Marital/family/relationship issues Emotional issues like stress, anxiety, depression, grief Work concerns Substance Abuse Panel of licensed clinicians in private practice Day and evening appointments available Referrals to specialist close to work or home Negotiated rates available for continuing care 5 5
Confidentiality Confidentiality Confidentiality is vital to effectiveness No information disclosed without signed written consent Legal exceptions to confidentiality: Suspected child or elder abuse Danger to oneself Threats of violence 6 6
Legal Advice Legal Advice One consultation per issue, 25% discount Divorce, child custody Car accidents Real estate issues Estate planning (free (Free Simple Will Kits) Exclusion Employment Law 7 7
Financial Consultation Financial Consultation Budgeting Debt management Financial planning Tax questions First-time home buyer program Free credit report and consultation Identity theft program 8 8
Work/Life Referrals Work/Life Referrals Nationwide referrals and consultations: Child/elder care School/college assistance Adoption assistance Convenience referrals Wellness referrals Clients provided with report of local services that address specific needs 9 9
Claremont Personal Advantage Website Claremont Personal Advantage Website Family Life Family Life Over 2,000 articles on topics such as Parenting, Managing Work/Family, Education and Aging Health Health Over 3,000 articles covering more than 400 conditions and dozens of tools and resources Financial Financial Over 500 articles and 300 different calculators Legal Legal Over 1,000 articles on major legal issues Emotional Wellbeing Emotional Wellbeing Over 2,000 articles on topics such as stress, anxiety, depression, and many more Register at www.claremonteap.com with Company Name - WVMCCD WVMCCD 10 10
Consultation for Managers/HR Consultation for Managers/HR EAP helps identify, motivate and assist employees who have personal problems which currently or predictably affect work performance Help with conflicts, attendance, work stress, personal problems, substance abuse, critical incidents etc. Action plan developed which may include counseling, CISD,conflict resolution, coaching, training 11 11
Why Use Mgt Referrals? Why Use Mgt Referrals? Allows managers to maintain a focus on work performance while the EAP addresses underlying causes Gives employees every opportunity to correct problems Puts responsibility for improving work performance on the employee 12 12
EAP Referral Triggers EAP Referral Triggers Work Discipline Workers Comp and Disability Claims Financial Events Employment Practices Complaint Organizational Change Threats of Violence Critical Incidents 13 13
HR/Management Referrals HR/Management Referrals Informal Referral EAP does not report back re. employee s participation Formal Referral Employee signs a Release of Information Form EAP reports back re. employee s participation 14 14
EAP Onsite Services EAP Onsite Services Critical Incident Stress Debriefings (3 hours per incident) Brown Bag Seminars (up to 10 hours per contract year) Training/ Organizational Assistance 15 15
WVMCCD/Claremont Partnership WVMCCD/Claremont Partnership Provides infrastructure and tools WVMCCD Supports promotional efforts Integrates program into day-day functions Success is based on strength of our partnership 16 16
