Client Requirements Process Management at HEAnet
The client requirements process at HEAnet involves handling service changes, requesting service changes, timelines for future service requirements, assessment procedures, and collaboration for new service proposals. Clients need to contact HEAnet to formulate proposals, assemble supporting materials, and submit proposals for evaluation. The process includes strategic assessments, timelines for service requirements, procurement preparations, and the introduction of new roles for effective client collaboration and delivery management.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Client Requirements Process Service Change Management How HEAnet handles it How to request service change Requirements Timelines Future
Client Requirements Process Information Services First point of contact Formulate proposal/request Assemble supporting material Contact HEAnet / Submit proposal
Client Requirements Process HEAnet assessment Triage / regular procedure Strategic service? Already available? HEAnet MT -> SSG Management team Services Steering Group
Client Requirements Process Timelines: New Service Requirement analysis 1 month: client(s) + HEAnet Service Proposal 1 month: HEAnet + client(s) Procurement Prepare Tender 6 months : PIN/RFT/Award 2 Months : Legal discussion contracts signed
Client Requirements Process Timelines (contd) Service Proposal -> New Service 10 months Can be shortened (simple, cheap) Typical example: 18 months
Client Requirements Process New role Client Collaboration & Delivery Manager Responsible for: Dedicated requirements gathering Pushing changes within HEAnet Coordinating client interest groups Supporting funding initiatives
Todays Presentations 9:45-10:00 HEAnet Introduction Brian Boyle 10:00-10:15 Contracts Management / Procurement Garvan McFeeley 10:15-10:25 Edugate Glenn Wearen 10:25-10:30 Edustorage Orla McGann 10:30-10:40 Security scanning/auditing & Certificates Glenn Wearen 10:50-10:55 IdP-hosting Glenn Wearen 10:55-11:05 Datacenter hosting Orla McGann 11:05-11:20 Web-hosting & Moodle hosting Robert Gallagher 11:20-11:40 Multimedia Justin Hourigan 11:40-11:50 Ciera (cloud platform) Robert Hackett 11:50-12:05 eduroam Louis Twomey 12:05-12:15 Listserv, DNS registration, FileSender Brian Boyle 12:15-12:30 Service Development Process / Proposals Brian Boyle 12:30 Q&A / Close All
