Combat Workplace Violence: Recognize & Act Board Game
Introducing the Recognize and Act board game designed to address occupational violence in the HORECA sector. This innovative tool utilizes experiential learning to explore workplace violence causes and prevention strategies. Create personalized game cards and scenarios for interactive play. Stay engaged and learn conflict management skills in a fun way.
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Presentation Transcript
You are welcomed! We are excited to introduce you to the Recognize and Act board game, an innovative, interactive tool designed specifically to address and combat occupational violence within the HORECA sector. This game integrates the principles of experiential learning and constructive methodology to facilitate an understanding of workplace violence, its causes, and effective prevention and management strategies. This is an addition of the game Recognize and Act - editable cards to make a game more personalized and targeted. The host of the game invites the players to write their workplace situations and/or their solutions on a blank cards or host of the game can fill the cards in a word document and print out them. After cards are prepared they are mixed together with the printed version of the game, and this addition can be played as a separate game as well. The European Commission's support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
EXAMP LES SITUATION SITUATION SITUATION A customer misunderstands the waitress's comment about the kitchen being slow and thinks she is being rude The customer, already having a bad day, loses patience over a slow service and starts to talk louder and faster. A nearby customers feels uncomfortable and concerned for the waitress seeing that someone shouts on her. They debate whether to intervene or to inform the staff for assistance. SITUATION SITUATION SITUATION Click here to add your own situation text Click here to add your own situation text Click here to add your own situation text SITUATION SITUATION SITUATION Click here to add your own situation text Click here to add your own situation text Click here to add your own situation text
SITUATION SITUATION SITUATION Click here to add your own situation text Click here to add your own situation text Click here to add your own situation text SITUATION SITUATION SITUATION Click here to add your own situation text Click here to add your own situation text Click here to add your own situation text SITUATION SITUATION SITUATION Click here to add your own situation text Click here to add your own situation text Click here to add your own situation text
EXAMP LES CALMING DOWN CALMING DOWN CALMING DOWN I will take a brief timeout to step back and reassess the situation calmly I will take deep breaths to stabilize my emotions and clear my mind I will step back briefly and will count to ten CALMING DOWN CALMING DOWN CALMING DOWN I will use subtle relaxation techniques, like loosening my shoulders, to ease tension. Click here to add your own calming down strategy Click here to add your own calming down strategy CALMING DOWN CALMING DOWN CALMING DOWN Click here to add your own calming down strategy Click here to add your own calming down strategy Click here to add your own calming down strategy
CALMING DOWN CALMING DOWN CALMING DOWN Click here to add your own calming down strategy Click here to add your own calming down strategy Click here to add your own calming down strategy CALMING DOWN CALMING DOWN CALMING DOWN Click here to add your own calming down strategy Click here to add your own calming down strategy Click here to add your own calming down strategy CALMING DOWN CALMING DOWN CALMING DOWN Click here to add your own calming down strategy Click here to add your own calming down strategy Click here to add your own calming down strategy
EXAMP LES THINKING THINKING THINKING I will remind myself not to take the customer's behavior personally. I will step away momentarily from the situation for regaining composure and clarity I will identify possible reasons behind the customer s frustration. THINKING THINKING THINKING I will strategize the best way to address the customer's concerns without provoking further aggression. Click here to add your own thinking strategy Click here to add your own thinking strategy THINKING THINKING THINKING Click here to add your own thinking strategy Click here to add your own thinking strategy Click here to add your own thinking strategy
THINKING THINKING THINKING Click here to add your own thinking strategy Click here to add your own thinking strategy Click here to add your own thinking strategy THINKING THINKING THINKING Click here to add your own thinking strategy Click here to add your own thinking strategy Click here to add your own thinking strategy THINKING THINKING THINKING Click here to add your own thinking strategy Click here to add your own thinking strategy Click here to add your own thinking strategy
EXAMPLES CONVERSATION CONVERSATION I will apologize for any service issues and suggest practical resolutions. CONVERSATION I will explain all misunderstandings or policies calmly. I will ask if is there anything else we could help with CONVERSATION I will assertively communicate limits in case of unacceptable behavior. CONVERSATION CONVERSATION Click here to add your own conversation strategy Click here to add your own conversation strategy CONVERSATION CONVERSATION CONVERSATION Click here to add your own conversation strategy Click here to add your own conversation strategy Click here to add your own conversation strategy
CONVERSATION CONVERSATION CONVERSATION Click here to add your own conversation strategy Click here to add your own conversation strategy Click here to add your own conversation strategy CONVERSATION CONVERSATION CONVERSATION Click here to add your own conversation strategy Click here to add your own conversation strategy Click here to add your own conversation strategy CONVERSATION CONVERSATION CONVERSATION Click here to add your own conversation strategy Click here to add your own conversation strategy Click here to add your own conversation strategy
EXAMP LES ACTION ACTION ACTION I will use neutral facial expressions and body language to avoid escalating the situation. I will ask for a help to manager, security, or other staff. I will ask someone to serve this customer ACTION ACTION I will record details of the event for future reference or official reports ACTION I will follow our guidelines for handling such incidents. I will non-verbally alert co-workers or security if the situation worsens ACTION ACTION ACTION Click here to add your own action strategy Click here to add your own action strategy Click here to add your own action strategy
ACTION ACTION ACTION Click here to add your own action strategy Click here to add your own action strategy ACTION ACTION ACTION Click here to add your own action strategy Click here to add your own action strategy Click here to add your own action strategy ACTION ACTION ACTION Click here to add your own action strategy Click here to add your own action strategy Click here to add your own action strategy
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