Computer Systems in Hospitality Management: A Comprehensive Overview
Explore the role of computer systems in the hospitality industry, including Property Management Systems (PMS), Point of Sale (POS) systems, and Reservation Systems. Learn how these systems streamline hotel operations, enhance guest services, and improve overall efficiency.
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DEPARTMENT OF NUTRITION AND DEPARTMENT OF NUTRITION AND DIETETICS DIETETICS FOOD SE RVIC E F A C IL ITY II M .Sc FOOD SE R VIC E M A N A G E M E N T A N D D IE TE TIC S SU B JE C T IN C H A RG E : V .A N ITH A
ROLE OF COMPUTER IN HOSPITALITY Designed for areas of hotel operations like reservation, guests, and inventory management Made to simplify the operations Applications in the sales, marketing, event management, and catering operations of the hotel It is used in all internal departments Front desk modules are designed for guests and room management and include reservations Back office are designed to manage hotel resources, assets, and inventory Food and beverage departments
TYPES OF COMPUTER SYSTEM USED FOR A)Property Management System(PMS) B)Point of Sale (POS) C)Reservation System in hospitality industry
PROPERTY MANAGEMENT SYSTEM(PMS) Definition: A Hotel property management system (Hotel PMS) is a software that helps hotels efficiently organize, schedule and manage their daily operations. It enables hotels, both small & independent and groups to handle front office workflow including booking, guest check-in & checkout, assigning rooms to guests, delegating housekeeping tasks and billing etc.
FEATURES OF PMS SYSTEM Reservation Front desk operation Channel manager Revenue management Check in/out functionality Customer data Housekeeping
POINT OF SALE (POS) SYSTEM Definition A hotel POS or point of sale place. For hotels, this includes restaurants, bars and lounges, the spa, the gift shop and every other place a guest can spend money during their stay. A POS system is used to process orders, manage tables, and report on your sales data point of sale is where a customer transaction takes
POINT OF SALE OUTLET A POS outlet can be different for different properties. These include but are not limited to the following: Restaurants and Bars Gift Shops Spas, in-house Beauty Salon Local tours for Guests
RESERVATION SYSTEM Definition A hotel reservation system is a software application that is implemented by hotels to allow guests to create secure online reservations. The hotel reservation system can be synced, not only with your current website, but also with Facebook. This allows guests to reserve rooms in a way that is convenient for them via social media.
BENEFITS OF RESERVATION SYSTEM IN HOTEL A reservation system saves time and cuts costs. It automates the booking process. It reduces errors A reservation system increases customer satisfaction. Simplifies Operations Enables Real Time Distribution Get to Know Your Customers Data safety and indestructible connectivity Prevention of Piracy Inculcating freshness
