Concerns of Information Literacy Librarian
Assistant Professor Zoe Fisher, a Pedagogy and Assessment Librarian, shares insights on measuring student learning outcomes, not just satisfaction with services. She emphasizes the importance of evaluating instruction beyond mere comfort and satisfaction, highlighting the distinction between satisfaction with instruction and actual learning outcomes.
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Learning is not a service. Zoe Fisher Assistant Professor, Pedagogy & Assessment Librarian Auraria Library Library Assessments Workshop at University of Denver Friday, November 18, 2016 www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Images courtesy Auraria Library and Google Maps www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
As an information literacy librarian, I am concerned with student learning outcomes, not student satisfaction with services. www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com Image from pixabay.com
How do we measure service? Was it helpful? Was it useful? Was it satisfying? Was it comfortable or pleasant? Image from pixabay.com www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
What happens when we measure information literacy instruction as a service? www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Service-Oriented Questions Was this instruction session helpful to you? What was the most useful thing you learned today? How confident do you feel about using the library catalog? Are you comfortable working with the librarian? www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Think about a time that you learned something that was fairly challenging for you. www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com Image from pixabay.com
How did you feel while you were learning that challenging thing? www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com Image from pixabay.com
Satisfaction with instruction doesnt necessarily mean students are learning. Dissatisfaction with instruction doesn t necessarily mean students are not learning. www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Image from PubMed Central www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Source: Best methods for evaluating educational impact: a comparison of the efficacy of commonly used measures of library instruction (Schilling & Applegate, p. 266, 2012) www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
If a student says, I feel confident using the library catalog what does that actually tell you about that student? Image from http://library.auraria.edu www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
It tells you that they feel confident about using the library catalog. Image from http://library.auraria.edu www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
What are some alternate questions you can ask to measure student learning, instead of measuring satisfaction or confidence? www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
Learning-Oriented Questions www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
1. What will you do differently based on what you learned today? What are the next three steps you ll take with your project/assignment after today s session? How would you summarize what you learned today in 25 words? With the knowledge you have now, what are the two things you need to learn next? How will you level-up your current skills after today s session? 2. 3. 4. 5. www.quickaskzoe.com@zoh_zoh www.quickaskzoe.com
