Conflict and Negotiation in the Workplace
Understanding conflict, its impact in the workplace, strategies for resolution, negotiation techniques, and cultural differences in handling conflicts. Explore ways to manage conflict effectively to enhance team dynamics and productivity.
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Presentation Transcript
CONFLICT AND NEGOTIATION IN THE WORKPLACE CUT ALDIRA, M. FAUZAN &HENDY
IS CONFLICT GOOD OR BAD? CONFLICT IS BAD OPTIMAL CONFLICT TWO TYPES OF CONFLICT
Strategies for Minimizing Relationship Conflict Emotional intelligence Cohesive team Supportive team norms
INCOMPATIBLE GOALS DIFFERENTIATIO N STRUCTURAL SOURCES OF CONFLICT COMMUNICATI ON PROBLEMS INTERDEPENDEN CE SCARCE RESOURCES AMBIGUOUS RULES
INTERPERSONAL CONFLIC- HANDLING STYLES FORCING PROBLEM SOLVING COMPROMISING YIELDING AVOIDING
Cultural and Gender Differences in Conflict- Handling Styles Cultural Gender
Structural Approaches to Conflict Management Emphasizing superordinate goals Reducing differentiation Improving communication and understanding Reducing task interdependence Increasing resources Clarifing rules and procedures
Resolving Conflict through Negotiation Negotiation adalah proses dimana dua atau lebih pihak yang saling bertentangan berusaha untuk menyelesaikan tujuan yang berbeda mereka dengan mendefinisikan kembali ketentuan saling ketergantungan mereka
Bargaining-zone Model of negotiations YOUR RESISTANCE POINT Your Initial point Your Target point Area of Potential Agreement OppOnent s Resistance Point Opponen t s Target Point Oppone nt s Initial- offer point
Situational influence of negotiations Physical setting Location Time Audience
Negotiations Skills Negotiations skills menjadi bagian penting dalam memecahkan konflik. Ada empat skill yang paling penting dalam negosiasi : Preparation and goal setting Gathering information Communicating efectively Making concessions
Third-Party Conflict Resolution Setiap upaya oleh orang yang relative netral untuk membantu pihak yang bertikai menyelesaikan perbedaan mereka
Type of Third-Party Intervention High Inquisition Mediation Level of process control Arbitration Low Low High
Alternative dispute resolution(ADR) Suatu proses yang teratur dari penyelesaian sengketa pihak ketiga, biasanya termasuk mediasi diikuti oleh arbitrase
