Conflict Management Tools and Techniques
Explore conflict management strategies, common types of conflicts, self-assessment exercises, and case studies. Learn about avoiding and resolving conflicts effectively to improve team dynamics and productivity.
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Presentation Transcript
CONFLICT MANAGEMENT ALLINIAL LP6
Conflict Management Agenda Discussion on Conflict Management Self Assessment Group Exercise by Style Group-Wide Exercise Tools
Conflict Management 62% of a Manager s day, week, year is spent reaching agreement with and between others
Conflict Management By table: What are the most common conflicts you face?
Conflict Management Defined: Conflict exists whenever there are important differences between people, groups or nations; which should they persist or remain unresolved, serve to keep the parties involved at odds with each other
Conflict Management Gary s Client Case Study: Does this happen? Why? What should be done? What are the long-term implications?
Conflict Management Do not confuse conflict with: Indecisiveness Disagreement Stress These are products of conflict
Conflict Management VIDEO Fundamental Attribution Error
Conflict Management Conflict Results in: Wasted Time Bad Decisions Turnover Unnecessary Restructuring Sabotage Low Job Satisfaction
Conflict Management HINTS to avoid conflict: Employee relationships Encourage open communication Analyze direct/indirect cause
Thomas Kilmann Conflict Survey Assesses two behaviors during conflict: Assertiveness Cooperativeness
Thomas Kilmann Conflict Survey Five behaviors to address conflict: Competing Collaborating Compromising Avoiding Accommodating
Thomas Kilmann Conflict Survey Is this true? How does your style address conflict? Does this make sense to you? Case Study from room Your example What would your style do? What would true Collaboration look like?
Conflict Management Conflict Analysis Worksheet Can you handle it? Should you handle it?
Conflict Management Conflict Resolution Worksheet Between you and one other person
Conflict Management Conflict Resolution Worksheet Between two other people
Conflict Management Conflict Resolution Worksheet Within your team
Conflict Management Conflict Resolution Worksheet In all situations, you must remove YOUR emotion from the situation
Conflict Management Conflict Resolution Exercise Only YOU know You Pick a conflict you are facing Use one tool to action plan Share with your table
Conflict Management Questions and Answers What worked? What didn t work? How do you feel?
