Connecteo Mobile Training for STEAH by RANOWASH Project
Providing distance training courses via mobile phone calls, the RANOWASH project aims to train 120 STEAH members in WASH sustainability. The training circuit covers various topics and capacity building, enhancing the knowledge and roles of STEAH agents in 8-day sessions facilitated by Connecteo and MEAH. The training includes modules on Introduction, IWRM, Sustainability, Monitoring, WASH Techniques, and roles of an STEAH member, followed by post-training IVRs and assessments.
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Presentation Transcript
REPORT STEAH TRAINING BY CONNECTEO VIA MOBILE PHONE 1
Sommaire Context, objectives of the training and general principles Results 04 05 03 06 02 01 Highlights Training circuit Glossary
Glossary RANOWASH: Rural Access to New Opportunities for WAter, Sanitation and Hygiene STEAH: Technical Agents for WASH at Commune Level TTT: Train The Trainer IVR: Interactive Voice Response DREAH: Regional Directorate of WASH MEAH: Ministry of WASH AEPG: Gravity fed water supply AEPP: Pumped water supply PPMH: Wells fitted with hand pumps FPMH: Drills fitted with hand pumps STEFI: Technical and Financial Monitoring
Context, objectives and general principles OBJECTIVES CONTEXT GENERAL PRINCIPLES RANOWASH provides several trainings on different topics and capacity building to different actors, including to STEAH members. The current context of COVID-19 has led the project to review its way of delivering these various training courses. Therefore, RANOWASH entrusted to CONNECTEO the implementation of distance training courses via mobile phone calls to a target of 120 STEAH, in the 6 intervention regions of the project. Objective is to train a total of 120 STEAH, of which 80 by Connecteo and 40 by MEAH Provide basic WASH training to STEAH so that they can succeed their missions Equip STEAH with the knowledge of their roles and responsibilities towards WASH sustainability. Upgrade the knowledge of STEAH 4 trainers in total, 2 from Connecteo and 2 from MEAH Total duration of the training per STEAH: 30 minutes per day for 8 days, a total of 4 hours
Training Circuit STEP 1 STEP 3 STEP 2 PRE-CONTACT TRAINING MODULE POST TRAINING IVR Module I: INTRODUCTION DAY 1: Frameworks DAY 2: IWRM DAY 3: Sustainability DAY 4: Monitoring DAY 5: WASH Techniques At the end of each training, an IVR is sent to the STEAH. Trainer calls the STEAH to inform them about the objective of the training, how it works and sets a planning Objective: Send a post-training IVR to summarize the training and know the assessment by the trained STEAH Congratulate the STEAH for completing the training Assess the clarity of received training Provide a quick refresh of each section of the training >> Pre-contact lasts about 5mn per STEAH Module II: the 10 roles of an STEAH DAY 6: Protecting source catchment, the types of water infrastructure, monitoring reservoirs and pipes DAY 7: Monitoring private or shared connections, Monitoring infrastructure fitted with hand pumps, ensuring water quality DAY 8: Assessing user satisfaction, STEFI reports
Planning of the training BATCH PRE-CONTACT Training start date Training end date Number of STEAH 18/10/2021 03/11/2021 07/12/2021 07/01/2022 24/01/2022 14/02/2022 16/03/2022 04/04/2022 04/04/2022 14/04/2022 14/04/2022 27/10/2021 12/11/2021 20/12/2021 20/01/2022 11/02/2022 15/03/2022 01/04/2022 13/04/2022 13/04/2022 26/04/2022 26/04/2022 10 10 10 10 10 10 10 10 6 10 6 102 1 11/10/2021 to 15/10/2021 2 06/12/2021 06/01/2022 21/01/2022 11/02/2021 23/02/2022 08/03/2022 08/03/2022 13/04/2022 13/04/2022 3 4 5 6 7 8 9 10 11 8 days of training per STEAH 30mn per session per day Some STEAH are planned in many batches due to their unavailability and for catching up missed sessions
Training complete per region by Connecteo 13 STEAH trained out of 20, which is 65% achievement Amoron i Mania 27 STEAH trained compared with an objective of 20, which is 135% achievement Alaotra Mangoro 16 STEAH trained out of an objective of 20, which is 80% achievement V7V 16 STEAH trained out of an objective of 20, which is 80% achievement Haute Matsiatra 8 STEAH trained out of an objective of 20, which is 40% achievement Vakinakaratra A total of 80 STEAH trained by Connecteo The remaining 40 STEAH are trained by MEAH
IVR Results Oui Non Aucun avis REACHABILITY RATE 19% of STEAH were unreachable through IVR 19% Out of the STEAH who responded to the IVR, 69.09% qualified the training as CLEAR , 3.60% qualified the training as NOT CLEAR and 27.27% were NEUTRAL 81% Out of the STEAH who responded to the IVR, 58.18% qualified the training as GOOD , 3.60% as NOT GOOD and 38.2% were NEUTRAL R pondu Injoignable NAZAVA NETY
Highlights Dates Blocking factors April 26, 2021 Start of the campaign Planning not respected and lack of rigor on behalf of STEAH April 28 to May 6, 2021 Documentation on the RANOWASH Project 12 Hours of TTT completed by the RanoWash team June 1 to 8, 2021 June 15 to 30, 2021 16 hours of TTT completed by the MEAH team July 12 to 16, 2021 TTT completed by 2 DREAH team members The level of understanding of some STEAH led to increased duration of the July 19 to 27, 2021 Design of audio and training materials (script) Meeting with RANOWASH disturbed the training plan July 28 to August 16, 2021 Validation of the contents of IVR July 28 to September 3 , 2021 Validation of the training script Technical design of the IVR ! training August 4 to 23, 2021 October 18 , 2021 Beginning of training of STEAH via mobile phones March 14, 2022 Change in trainer Adding of a second trainer by Connecteo Certain phone number were not up to date Training materials not distributed to STEAH prior to the April 4, 2022 End of Connecteo training April 26, 2022 training Sending of the final report 20 Mai 2022 Instability of network Note >> 6 STEAH stopped picking up calls during the training >> 2 trainers from the MEAH are helping Connecteo with the training >> The training of STEAH from Vatovavy, Fitovinany, Haute Matsiatra, Alaotra Mangoro and Amoron i Mania was entrusted to Connecteo with an objective of 80 trained >> Some STEAH from Vakinankaratra were also trained by Connecteo.
