Consumer Duty Skills Toolkit Part 1: Key Elements & Strategies
This toolkit explores the essential skills and strategies for fulfilling the Consumer Duty by enhancing consumer understanding, communication effectiveness, and recognizing vulnerable customers. It emphasizes outcomes-based regulation and real-world application to empower customers in pursuing their financial objectives.
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The Value of First Contact Practitioners Across Primary Care Jamie Frayne Paramedic Ambassador Mid & South Essex Training Hub Jamie.Frayne1@NHS.net www.midandsouthessex.ics.nhs.uk
FCP roles are designed to support GPs as part of an integrated care team and to optimise the patient care pathway by seeing the right person in the right place at the right time. Health Education England 2021 www.midandsouthessex.ics.nhs.uk
What does a typical working day look like for an FCP Paramedic? 1. Minor Illness/ Minor Injuries 2. Acute/ Chronic Illness 3. Triaging Home Visit Requests 4. COVID Vaccinations 5. Safeguarding 6. Mental Health 7. Telephone Consultations 8. Completing Home Visits 9. Palliative Care 10.Emergency Presentations www.midandsouthessex.ics.nhs.uk
ASSESSMENT TYPE 80 72 70 Data from 1 Month (30hrs a week) 60 50 Telephone Consultation : 26 Home Visit : 41 Face to Face in Surgery : 72 Assigned via Task : 0 41 40 30 26 20 10 0 Age : most patients between 65-85 0 Telephone Consultations Face To Face Consultation Home Visit Assigned via Task Total: 139 Patients Assessed www.midandsouthessex.ics.nhs.uk
140 ASSESSED CONDITIONS OUTCOME 60 117 120 56 50 100 40 80 28 30 60 20 19 20 40 20 10 7 5 4 6 3 0 2 3 3 1 2 2 0 0 0 www.midandsouthessex.ics.nhs.uk
No of Patients needing a Secondary Same Day Assessment by GP after Paramedic Assessment Only 3 patients out of 139 needed a secondary assessment after my initial assessment. 1.Acute Abdo ED 2.Dermatology 2WW 3.ENT Yes No www.midandsouthessex.ics.nhs.uk
Advancing the FCP Paramedic Profession in Primary Care 1. Supervision/ Clinical Mentor 2. Allocated CPD time 3. Independent Prescribing Level 7 Module 4. Completing an MSc or Portfolio to become an Advanced Practitioner 5. Minor Illness Level 7 Module 6. Minor Injury Level 7 Module 7. Diploma in Primary & Urgent Care (College of Paramedics) 8. Clinical Reasoning in Practice Leve7 Module 9. Phlebotomy 10. Wound Care Assessment & Treatment www.midandsouthessex.ics.nhs.uk
Any Questions? Jamie.Frayne1@NHS.Net www.midandsouthessex.ics.nhs.uk
