Consumer Protection Act 1986 & 2019: Regulations and Guidelines
Learn about the Consumer Protection Act 1986 & 2019, aimed at safeguarding consumer rights and providing avenues for grievance redressal. Understand the significance of consumer protection, consumer rights, filing complaints, and the establishment of dispute redressal agencies.
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Presentation Transcript
CONSUMER PROTECTION ACT CONSUMER PROTECTION ACT (COPRA) 1986 (COPRA) 1986 ENACTED ON 24 ENACTED ON 24TH THDECEMBER 1986 DECEMBER 1986 AMENDED IN 2019 AMENDED IN 2019
CONSUMER PROTECTION ACT CONSUMER PROTECTION ACT 2019 2019 Consumer Consumer Person or association of persons who buy goods and services by paying consideration for consumption and not for resale Protection Protection Safeguard. Not to be put under losses. Act - Law -- Rules. Scope- Applies to all goods and services and unfair trade practices, it covers all sectors Pvt/public/co-op Objectives Objectives To protect consumer from abuse To provide venue for grievances / redressal To ensure a better quality of living by improving the quality of consumer products and services. To save the rights by establishing authorities for timely and effective administration
IMPORTANCE IMPORTANCE To organize consumers To organize consumers To provide market information To provide market information Curbing misleading advertisement Curbing misleading advertisement Informing consumer about Informing consumer about consumer rights consumer rights
CONSUMER RIGHTS : Rights to safety, Right to information, Right to choice, Right to heard Right to seek redressal, Right to education, Responsibilities of Consumer ; Responsibilities of Consumer ; Well aware of the goods and services, Check standard marks (ISO) , Ask for cash memo. File complaint.
FILING COMPLIANT Within two years, Mention all details of problem Attach all relevant receipts/ bills. Complaint in any preferred language, Written complaint. All documents sent and received should be kept safely.
CP ACT 1986 CP ACT 2019 District upto 20 lakh 1 crore State 20 lakh to 1 crore 1 to 10 crore National above 1 crore above 10 crore
CONSUMER CONSUMERDISPUTES 1 District Forum 1 District Forum Established by State Government in each district It consists A person qualified to a District Judge Two other members, who shall be a person of ability, adequate knowledge & experience relating to economics, law, commerce, administration etc one of whom shall be a women DISPUTES REDRESSAL REDRESSAL AGENCIES AGENCIES
DISTRICT FORUM Every member shall hold office for 5 years or age of 65 whichever is Member may resign his office writing to the State Govt. -- not eligible for reappointment Salary and other allowances prescribed by State government
HIGHLIGHTS OF CONSUMER PROTECTION ACT 201 9 Brought into force on 20-07-2020 A Regulatory Authority - CCAP (Central Consumer Protection Authority) Complaint at consumer place No fee upto Rs. 5 lakh No lawyer is required. Opportunity to claim sufficient compensation as a relief due to the negligence of the manufacturer Any one of aggrieved consumer can join hands and file a complaint to reduce cost Producers of spurious goods may be punished with imprisonment Misleading advertisers may be punished with imprisonment. Celebrities may be barred from endorsing E-Commerce is now tightly regulated must disclose relevant information Settlement of consumer disputes through Mediation Neutral intermediary outside the consumer court. 1 Crore. Distic. 10 crore state commission. More than 10 crores national commission
Three Tier Three Tier R Redressal District. State. National District forum;- One president and two members District judge. Value of goods up to 1 crore (5 lakh /20 lakh) APPEAL within 30 days depositing 25000 State Forum one president and two member High court judge 1 crore. To 10 Crores (Appeal Rs 3500) National Forum president and 4 members (one women) more than 10 crore. edressal Mechanism Mechanism
