Consumer Protection Act in Zambia
The Consumer Protection Act in Zambia has been in existence for fifteen years, administered by the Department of Trade and Consumer Affairs under the Ministry of Trade and Industry. The Act aims to protect consumer interests through investigation, prohibition, control of unfair business practices, dissemination of consumer-related information, and other matters relevant to consumer welfare. The Act is undergoing a review to align with international best practices, introducing initiatives like the National Consumer Tribunal and enhancing the functions of consumer organizations.
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Presentation Transcript
SEPTEMBER 10- 12 2013 LIVINGSTONE , ZAMBIA
Consumer Protection Act (CPA) has been in existence for fifteen (15) years The CPA is being administered by Department of Trade and Consumer Affairs under the Ministry of Trade and Industry
The Act provides for the protection of the interests of consumers by means: investigation; Prohibition; control of unfair business practice; disseminate consumer-related information; provide for matters connected with and incidental to the forgoing.
CPA is being reviewed to match the international best practices; the new issues to be introduced include Introduction of the National Consumer Tribunal Enhance functions of the office Accreditation of Consumer Organizations Industry Code of Conduct
Misleading advertising particularly on shelf price vs. till price Selling of expired/tainted food products No warrantee on imported vehicles Selling of poor merchantable cellphones Garages failing to repair customer vehicles Selling of electronics with no guarantees Limiting guarantee on cellphones Due to lack of Type Approval of cellphones, we get all sorts of cellphones being sold in the country
The Act doesnt provide for cross border cases Botswana is signatory to declaration on regional cooperation on Competition and Consumer laws and policies
Competition Act was enacted in 2009, The Act is implemented by the Competition Authority . The Act provides for cross border Currently the
