Continuous Quality Improvement: Lessons Learned for Successful CQI Implementation
Discover valuable insights and tips for implementing Continuous Quality Improvement (CQI) effectively. Learn about the four main steps of the CQI process, creating a culture of improvement, defining success, and making projects stick for long-term success.
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Presentation Transcript
Continuous Quality Improvement (CQI): Lessons Learned April 19, 2025
April 19, 2025 2 CQI Process Broken down into 4 main steps Identify Improvement Area Form a CQI Team Plan-Do- Study-Act Lessons Learned
April 19, 2025 3 Brief Review: PDSA
April 19, 2025 4 Lessons Learned: Tips for Continuous Improvement Performance Boards Culture of Improvement Data Routine Shift thinking towards how things can be improved constantly Research-oriented thinking New thinking Mindset of change Time to discuss and listen for improvement Integrate data into daily program tasks Look at your data (e.g., performance indicators or targets) regularly Group of individuals that monitor results of change strategies Group is open to feedback from members Group helps keep changes implemented
April 19, 2025 5 Culture of Improvement Research- orientedthinking Mindset of change Discuss and listen for improvements New thinking Identify when something is not as efficient as it could be and think of ways to improve it New ideas and thoughts about how the program is operating is met with enthusiasm Idea that we should work on improving operations even if things are working Create time and a safe place to ask questions and try new things
April 19, 2025 6 Lessons Learned: Tips for Continuous Improvement Define your Success Get Messy As a program, define your shared vision of quality and success Keep the vision inclusive of participants and staff feedback, community needs, and clear funder expectations Take risks even if they don't pan out Use what you learn to inform future CQI initiatives
April 19, 2025 7 Plateau Goal Increase intensity of change strategy Plateau Plateau Goal Continue implementing change strategy Implementation of change strategy Implementation of change strategy
April 19, 2025 8 How to make projects stick
April 19, 2025 9 How to make projects stick Test Processes & Procedures Identify what process and policy changes need to happen Document the change and make the process or roles clear Provide staff with sufficient training on the new strategy Monitor results over time
April 19, 2025 10 How to make projects stick Increase Readiness for Change Communicate WHY the change is being made Communicate HOW the change will impact people & practice Identify resources & supports to promote implementation Embrace the change as the new standard practice
April 19, 2025 11 Lessons Learned PDSA You re ready for CQI! Form a CQI Team Identify Improvement
