Controlling Fraud, Waste, and Abuse in Healthcare

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Learn about the definitions and current situation regarding Fraud, Waste, and Abuse (FWA) in healthcare, particularly in the UAE. Discover the main contributors to FWA, such as over-prescription and misconceptions about health insurance. Explore effective methods to control FWA using data analytics to detect trends, analyze findings, and prevent recurrence.

  • Healthcare
  • Fraud Prevention
  • Data Analytics
  • Healthcare Costs
  • UAE

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  1. Controlling Fraud, Waste, and Abuse

  2. Definitions and Current Situation

  3. What is FWA? What is FWA? FWA can be defined by: Fraud benefits Waste comfort levels Abuse Fraud: Intentional deception to obtain illicit Waste: Excessive use of services based on Abuse: Unsubstantiated payment for services

  4. FWA in the UAE FWA in the UAE FWA is estimated to represent between 5% and 10% of claims spending. It is lower than estimates in other countries (e.g. US) for the following reasons: Compulsory health insurance: less need for identity theft Widespread availability of direct billing to payers: fewer reimbursement claims by members Adoption of international standards and e-claims: enables streamlining of adjudication processes and meaningful analysis of claims data Introduction of DRG s: rewards quality as opposed to pay-for-service Strict monitoring of restricted medications: cf. MOI initiative

  5. FWA in the UAE FWA in the UAE Waste constitutes the main contributor to FWA due to: Some medical providers incentivize doctors to over-prescribe Only recently do patient have access to readily available and reliable information to select a physician Comfort levels associated with various insurance products are not easily defined / communicated Pressure on providers to make-up for lost revenue due to demographic fluctuations and / or increased competition Many patients and doctors still have mistaken beliefs about health insurance

  6. Controlling FWA

  7. How to Control FWA How to Control FWA The answer is straight-forward: Data Analytics Data Analytics Using the powerful tools now available, payers can build an effective strategy to: Detect abnormal trends and notable variations from established benchmarks Analyze thoroughly the findings before jumping to conclusions Field Audit to document findings for a potential financial recovery Prevent the (re)occurrence of similar situations by reviewing existing methods and processes

  8. Other Important Initiatives Other Important Initiatives Regulators and the health insurance industry need to cooperate to introduce new initiatives that can significantly further reduce FWA Encourage providers to stop prescription- related incentives to doctors Encourage the empowerment of Medical Committees at large providers to ensure quality standards and self-policing against dubious practices Electronic Health Records that eliminate repetitive tests at different providers Introduce e-Prescriptions for all outpatient prescriptions and enable direct and efficient interaction between doctors and payers Introduce guidelines for monetary recoveries resulting from field audits. This is particularly relevant for TPAs. Establish an arbitration chamber under the authority of regulators to decide on disputed claims

  9. Conclusion Conclusion Technology and Analytics are the best immediately available tools to combat and control FWA.

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