Creating Civility Through Compassionate Management
Explore the journey towards civility through compassionate management with insights on behavior, understanding the brain, giving feedback, creating safe environments, and achieving desired outcomes. Discover how impactful human interactions can be, leaving positive traces in our lives.
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Presentation Transcript
Compassionate management to create civility Gemma Boyd- Consultant Midwife Sherwood Forest Hospitals Home, Community, Hospital
Understanding Behaviour Behaviour Thinking Feelings 3
Specific, detailed and honest feedback is kind Non specific feedback is unkind
Make it safe Make it safe Seek to understand
8 Situation Impact Desired Reality What do we need to do to make that happen?
We touch no-one so lightly as to leave no trace at all 9
