Creating the Constitution (1781-1789): A Journey Towards Governance
Within the turbulent era of the late 18th century, the formation of the Constitution emerged as a pivotal turning point for the United States. Delve into the challenges, triumphs, and constitutional evolution that paved the way for a new form of governance.
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Student Support? Who me? Faculty perspectives of their role in the provision of support services to part- time students Sherma O. Joseph The Accreditation Council of Trinidad and Tobago Cheryl M. Bowrin The University of Trinidad and Tobago The Accreditation Council of Trinidad and Tobago 2ndInternational Conference on Higher Education and Training April 16, 2015 Hyatt Regency Port of Spain
About student services - Institutions possess a range of services but according to Dhillon, Mc Gowan, and Wang (2006), there is discrepancy between their accessibility and the practical use - Especially challenging for the part-time students of the institutions who find themselves with specific challenges which need to be addressed.
About student services Why do the issues need to be addressed? - Diversity of students in the context of the HEIs, especially in the part-time group - Student withdrawal from the institutions and the failure rate among the part-time students
Student services The student services concept is used to describe the divisions or departments which provide services and student support in higher education. Its purpose is to ensure the students growth and development during the academic experience. (NASPA, 2012)
Student services Students and institutions have a responsibility for assuring student success (Arcand and LeBlanc , 2012) The forms of support that students, whether international or domestic, require can be viewed as broadly falling into three categories: cognitive, i.e. providing assistance for learning; affective, relating to well-being and emotional needs; and systemic, relating to information management and administration (Tait, 2000, p. 289)
Student services ...students and staff had disparate understandings about the extent to which staff should take a role in addressing students social needs, staff expressing concerns that they were being drawn into a culture of growing dependency (Bartram, 2007 p. 212)
...academic staff believed students should take greater individual responsibility for their learning, while students felt that staff lacked interest in them (Robertson et al., 2000, p. 100)
About Student Services Dhillon, Mc Gowan and Wang (2006) Roberts & Dunworth (2012) Ciobanu (2013)
The Problem Student services is designed to assure student success. Over the last fifteen years, the increase in student intake within the schools of education at the University of the West Indies and the University of Trinidad and Tobago has resulted in largely part-time students. These students are less likely to access student services at the designated offices. Instead, they rely on the faculty to offer answers to their questions and concerns and provide the necessary support as they pursue their study.
The institutions The University of the West Indies (UWI) Large public institution 55 years in existence (St Augustine) The University of Trinidad and Tobago (UTT) Large public institution 11 years in existence
Student services at the institutions Co-curricular courses Academic advising Writing Centre Tutorials Cognitive Accommodation Career programme Campus tours Student Yearbook Meet and greet Health and well being Affective Financial assistance Know your faculty Website and email Matriculation Systemic
The schools of education The UWI School of Education have been in existence since the mid- 1960 s One campus and one Tobago satellite 130 PT students The UTT Centre for Education Programmes (formerly School of Cognition, Learning and Education) began as two Teachers Colleges which were rebranded as part of the University Two campuses 500 PT students Staffed by a number of part-time lecturers Large number of part-time students who are teachers
The process Case study Population Respondents Looking for viewpoints
The interview What student support systems exist at the university for PT students? What is your description of student support services? Or How do you define student support services? Why are student support services important? CONCEPT How did you become aware of the existence of the services that you have mentioned? CAPACITY Do you have students who are in need of support services? How did you become aware of the student/s need? What do you do when you become aware? Have you made any efforts to help students personally? Give some examples. Which services do you think may be most important to the success of these students? USE OF AVAILABLE SERVICES How do you see yourself as a personal support to the students? Why? FUNCTIONING AS SERVICE
We understand Concept of student support services - Larger SOE: SSS was conceptualized as administrative services (advising on fees, adding and dropping of courses, registration, GATE) - Smaller SOE: SSS was first seen as academic (simplifying educational process) and then administrative (elements of pastoral care were also included in definitions)
We understand Capacity of PT staff to provide support services - Initial response was no or not sure or very little across both schools - One member of staff who knew of services and expressed the capacity to assist mentioned direct regular interaction with the Counsellor on site - Found out from the public notice posted
We understand Use of available student support services - Referral of students to main areas (counselling, administrative) - Communicating the challenges experienced to the Course Coordinators who are full time staff
We understand Staff functioning in the role of student support services - Financial support - Emotional support - Academic advising
Matching the literature The perspectives of the sample are similar to those in the literature They were largely unaware of the support services available The did not at see themselves as support services but admit to providing support There is a recognition that student needs have changed over time
We suggest Develop of structure (training) Development of structure (process) Facilities enhancement Involvement in the decision making process
In conclusion The student services offered by two universities in Trinidad and Tobago match the range of options that are globally accepted. If lecturers are to meet all the needs of part- time adult learners, there must be some considered action to train, engage and involve lecturers in the process.
Improvement in the quality of and access to support services for part-time students to ensure they complete their programme knowing and doing all they should without being traumatised about it .
