Customer Service Unit Plans for 2016
The Customer Service Unit at UNN is dedicated to resolving student issues and ensuring effective delivery of services. With a focus on training, result management, and stakeholder engagement, the unit aims to overcome challenges such as staff compliance and technical issues. By outlining specific plans and milestones, the unit strives to enhance customer service and achieve its objectives for the year.
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Presentation Transcript
INTRODUCTION The customer service unit formerly called the ICT-Tenece interface is saddled with a number of responsibilities as stated below: Resolution of students immediate issues such as registration, school fees, accomodation etc. Interface with Tenece Professional Services. Organization/conduct of Computer Based Examination. Conduct of Result Upload Training. Result upload Managing of Adhoc staff and so on.
MEMBERSHIP The unit is made up of the following members- 1. Chukwuma Mgboji 2. Ifeanyi Anene 3. Juliet Ugboaku 4. Obianuju Akamigbo 5. Sunday Ugwu. 6. All Adhoc staff not currently assigned to a section yet.
2016 PLANS 100 Percent Resolution of students issues. Training of all UNN academic staff on Result upload Successful upload of 2015/2016 semester results online Registration of all Academic staff on Google Scholar and Researchgate. Full enforcement of course registration.
2016 PLANS CONTD Successful conduct of all Computer Based Semester Exams. Prompt and speedy delivery of all assigned projects. Effective communication with all stakeholders Effective management of all Adhoc Staff.
MILESTONES COVERED 65% of students issues currently resolved. 40% training of UNN staff on result upload. Successful conduct of Computer Based Examination for GS and Economics departments. 20% Registration on Google Scholar and Researchgate 50% compliance on course Registration Proper management of Adhoc staff.
PROBLEMS ENCOUNTERED Students apathy to course Registration. Staff not complying fully to uploading results online. Staff reluctance to register for google scholar and researchgate. Internet Issues in the various departments and faculties. Lack of power in the computing centre
CONCLUSION The Customer service unit is poised to ensure that the UNN ICT delivers on its mandate and provide full and effective customer service delivery to all and sundry.
