Data Analysis Insights from PCH Call Logs
Explore trends and patterns in PCH call data from 2017 to 2020, including call volumes, shifts, days of the week, and more. Gain valuable insights for analysis and decision-making.
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Presentation Transcript
DATA Analysis DATA Analysis Based on PCH Call Log Based on PCH Call Log 2019 2019- -2020 2020
Number of Calls Received from April 01, 2011 to March 31, 2020 1400 1160 1200 1000 849 Axis Title 800 718 600 512 499 488 No of calls Linear (No of calls ) 400 217 136 200 78 0 Axis Title
Month and Year wise trend of calls for 2017 to 2020 For 2017-18 For 2018-2019 For 2019-2020 Noon Shift added Mar 186 Apr 97 Feb 121 Jul 88 May 76 Jun 48 Oct 87 Jan 112 Aug 82 Nov 97 Jun 100 Sep 82 Apr 96 Dec 84 May 92 Jul 87 Oct 74 Feb 56 Mar 63 Aug 75 Jun 86 Jan 55 Feb 80 Sep 49 Nov 48 Apr 71 Jul 70 Mar 70 May 69 Dec 54 Oct 62 Aug 51 Sep 44 Nov 44 Jan 44 Dec 28 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Number of calls received on Days of the week from 2017 to 2020 300.00 270 245 250.00 236 234 231 211 200.00 175 171 165 Mondays 158 Noof calls Tuesday 144 143 150.00 Wednesday' 119 119 Thursday 106 100.00 Friday 50.00 0.00 2017-18 2018-19 2019-2020 Year range
Shift wise calls Received from 2017 to 2020 Chart Title Axis Title Call Received from 10 to 1 slot Call Received from 1 to 4 slot Call Received from 4 to 7 slot Call Received from 7 to 10 slot 2017-2018 2018-2019 2019-2020 Axis Title
Hour wise call Received FY 2019-2020 Hour wise call recieved 2019-2020 9 to 10 pm 166 8 to 9 pm 186 7 to 8 pm 222 6 to 7 pm 155 5 to 6 pm 160 4 to 5 pm 203 3 to 4 pm 18 2 to 3 pm 19 1 to 2 pm 18 No ofCalls
Gender wise call Received from 2017-2020 Male Female Other (transgender) Both 582 534 481 352 352 345 44 20 1 1 0 0 2017-2018 2018-2019 2019-2020
Callers Age Group Callers Age Group Age wise Call Pattern in 2019-2020 NA(short call) 13% Adolescence 13 to 19 15% Late Adult hood above 60 0% School age 5 to 12 Adolescence 13 to 19 Mid Adulthood 40 to 59 5% Early adulthood 20 to 29 Adult 30 to 39 Adult 30 to 39 17% Mid Adulthood 40 to 59 Late Adult hood above 60 Blank NA(short call) Early adulthood 20 to 29 50%
Reasons for Calling the Helpline (2019-2020) Parivarthan NA(short call) Others General Information Relationship Friend Son-Daughter Spouse Self 0 100 200 300 400 500 600 700 800 900 1000
Sources of information for PCH number (2019-2020) Posters and bookmark AIM Source from where caller got contact FB Parivarthan client Press Doctor/ Counsellor Existing help line client Friend and family Not asked Others NA (short call) LLL site Website 0 100 200 300 400 500 600
Location wise calls for Two years (Significant locations) 250 207 201 200 174 153 150 2019-2010 100 2018-2019 66 66 63 62 49 45 43 50 39 37 36 35 32 32 31 27 26 24 23 23 22 22 22 20 18 17 16 16 16 14 12 12 11 8 6 () 0
Call Summary April 2019 March 2020 Total Number of calls: 1060 Repeat calls: 355 Parivarthan Information /Appointment: 43 Gender Ratio(M:F): 52:48 Maximum number of calls received: Early Adulthood (20 to 29 years) Major reason/s of call: (1) Relationship /Breakup (2) Depression
THANK YOU Data compiled by Lipika Phani, assisted by Snehal Padhye and the PCH team
