Dealing with Difficult Conversations - Tips and Strategies
Learn effective strategies for dealing with difficult conversations, such as how to approach sensitive subjects, frame conversations upfront, and prioritize communication for successful outcomes. Discover tips on managing tough discussions, improving team relationships, and enhancing work performance.
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Presentation Transcript
C N H | K E Y C L U B Dealing with Difficult Conversations Presented by Victoria Lai, Governor Lisa Lotito-Byers, Administrator Created CNH Administration California-Nevada-Hawaii District August 2013 CNH|
Why dont we just keep our heads in the sand? CNH| Training Topic: Dealing with Difficult People CNH Key Club District
It will affect relationships with team members It will have an indirect effect on work performance It will hamper both the productivity of the individual and the team CNH| Training Topic: Dealing with Difficult People CNH Key Club District
It is often difficult to have conversations about sensitive subjects. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Tips on Having Difficult Conversations Don't Delay That Tough Conversation Any Longer There is no "perfect time Stop procrastinating Request a time to meet Use non-threatening medium (email/voicemail) ask what time would be best to discuss a sensitive matter CNH| Training Topic: Dealing with Difficult People CNH Key Club District
You'll likely still worry BUT Frame the conversation upfront take some of the charge out of it CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Make Communication About Them, Not You It's easy to get wrapped up in what you need Anger responds with anger Frustration responds with frustration It makes sense, but it's not effective. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Instead of reacting, ask yourself questions: What is going on for the other party? What can I do or say to help? CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Focus on the other person's needs avoid unproductive emotions find ways to support your team Investment more effective way of getting your needs met CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Three Ways to Avoid Communication Breakdowns Even though communication is the lifeblood of an organization, it's difficult to find a team that doesn't have its momentary breakdowns in that area. Part of a leader s job is to keep these to a minimum. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Provide context. For people to understand a message, they have to know why it's important. Give people enough information so they know where things fall on the priority list. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Encourage questions. Don't just ask if people have questions, encourage them to raise concerns. This type of interaction helps people absorb information and understand messages so they can pass them on. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Stay connected. People respond to communications very differently, even when they're hearing the same information. By being in tune with your team, you can anticipate their reactions and better understand how to deliver messages. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Three Tips for Surviving Difficult Conversations No one is immune to team tensions. It is inevitable that you will have some trying conversations with colleagues, clients, or peers. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Keep it civil. Don't turn the conversation into a combat with a winner and a loser. Everyone looks bad when the discussion turns toxic. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Don't rehearse. When you know things are going to be tough, it's tempting to practice what you're going to say ahead of time. But this is a conversation not a performance. Instead, know where you stand but be open enough to listen and react. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Resist making assumptions. You don't have access to anyone's intentions but your own. Don't assume that you know where your counterpart is coming from or how she views the problem. Instead, ask for her perspective. CNH| Training Topic: Dealing with Difficult People CNH Key Club District
What are some topics? CNH| Training Topic: Dealing with Difficult People CNH Key Club District
Go for the GOLD Questions? Further Questions: please contact Victoria Lai cnhkc.dg1314@gmail.com Lisa Lotito-Byers cnhkc.admin@gmail.com CNH| Training Topic: Dealing with Difficult People CNH Key Club District
