Deep Dive into Building a Tech Knowledge Base for Customer Delight
Explore the journey from setting up a portal to maximizing customer satisfaction through a public knowledge base. Join Debby Kruzic from Teckedin.com as she shares insights on creating a tech-only knowledge base with user-friendly features, support, and advanced capabilities like smart bars and analytics. Learn how to engage your audience effectively, make content useful, and ensure continuous improvement for optimal outcomes.
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Presentation Transcript
Webinar On From Portal Setup to Customer Delight: A Deep Dive into the creation of a Public Knowledge Base. Speaker Debby Kruzic Founder Teckedin.com
Building a Tech-only Knowledge base Ease of Use Application features and capabilities Support
Features and Capabilities Used Tables Articles Linking Knowledgebase Widgit Home Page Design Advanced Searching Navigations Smart Bars Analytics
Audience/Viewers Who are your viewers and how can you make it useful to them What settings are available? What should be enabled or disabled? Continuous Improvement
