Department of Vehicle Regulation: Operations Overview in Kentucky
Department of Vehicle Regulation in Kentucky consists of divisions such as Customer Services, Motor Carriers, and Motor Vehicle Licensing. They manage various services related to vehicle registration, compliance, and revenue generation. The division of Customer Services implements AI technology for efficient customer support, while the Motor Carriers division handles licensing, permits, and enforcement tasks. The Motor Vehicle Licensing division manages vehicle registrations, title applications, and license plate production, ensuring compliance with industry standards. Overall, these divisions play crucial roles in maintaining a well-regulated vehicle system in Kentucky.
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Presentation Transcript
Department of Vehicle Regulation Commissioner Matthew Cole Budget Review Subcommittee on Transportation Capital Annex, Frankfort, Kentucky | Sept 20, 2023
Department of Vehicle Regulation - KYTC 4 Divisions Generates over $420M in revenue annually CDL program compliance makes us eligible for over $700M in annual federal funds.
Division of Customer Services New AI with Amazon Web Services (AWS) Division of Customer Service (DCS) Tier 1 Calls YTD: 67K Callbacks YTD: 267K Chat sessions YTD: 17K Live Chat sessions very popular Customer Service Professionals (CSPs) a vital team Key Performance Indicators (KPIs). DCS System Administrator and Change Manager Drive.ky.gov and Social Media One-Stop Access Standardized Across Divisions New Website
Division of Motor Carriers Structure Qualifications & Permit Branch License & Registration Branch Tax & Financial Processing Branch Services Issue, renew, regulate credentials Collect fees and taxes Enforce Compliance Partners County Court Clerks Federal Motor Carrier Safety Administration (FMCSA) Kentucky Commercial Vehicle Enforcement (CVE); a Division of KSP Road Fund Audits UK Transportation Center Oversight KY Weight Distance tax (KYU) International Fuel Tax (IFTA) Kentucky Intra Fuel Tax (KIT) International Registration Plan (IRP) license plates Overweight/Over-dimensional Permits Trip permits Passenger and Household Goods Intrastate Authority Municipal Solid Waste License
Division of Motor Vehicle Licensing 4.9 million registered vehicles 1.5 million title applications processed in 2022 Over 2 million temporary tags issued Audit services for the County Clerks registration/titling process Standard License Plates Over a 150 other plates Kentucky Correctional Industries (KCI) manufactures over 800,000 license plates per year Partners with Kentucky Sherriff s Association for the vehicle inspection train, certify and re-certify inspectors Work with KSP on fraudulent activities Complies with American Association of Motor Vehicle Administrators (AAMVA) standards for the National Motor Vehicle Title Information System (NMVTIS) program Investigation team 164 stolen vehicles recovered in 2023
Division of Driver Licensing 3.5 million credential holders REAL ID 24% adoption rate Clerk transition completed 32 driver licensing regional offices Remote/pop-up credentialing services Online & mail-in renewal Inmate re-entry, disaster relief, homeless ID programs State Traffic School Graduated License Program Ignition Interlock Devices No Pass/No Drive Non-US Citizen License Reinstatement CDL driver monitoring Driver History Records Fraud Investigations Driver Hearings Emergency Contact MyCDL Portal
Department of Vehicle Regulation Commissioner Matthew Cole @KYTC @kytc120 Matthew.Cole@ky.gov @KYtransportation @KYtransportation DRIVE.KY.GOV transportation.ky.gov
