Deploying Technology in Santa Clara County SSA During a Pandemic
Santa Clara County SSA faced the challenge of deploying technology during a pandemic, adapting quickly to a shelter-in-place order. This involved distributing laptops, setting up teams for hardware and software deployment, and training staff remotely. The process included assembly line hardware deployment, software configuration, and troubleshooting. Various applications and tools were deployed to enable remote work efficiently. Challenges such as IP Communicator installation and VPN bandwidth were addressed along the way, showcasing adaptability and problem-solving skills.
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Presentation Transcript
SANTA CLARA COUNTY SSA Technology Deployment During a Pandemic
Timeline 3/16 Shelter-in-Place order announced for Santa Clara and 5 other counties 3/17 distributed laptop lock keys, called for resources, obtained VPN tokens/ licenses, software, assigned shared equipment to staff 3/18 Telecom, Field Support, Network, Asset Management teams activated Hardware and Software Deployment During Shelter- in-Place Order 3/18-3/25 Laptops being imaged for deployment. Virtual phones configured. 3/20 training materials and reference guides developed and sent to Publishing 3/25-4/15 - Software pushed to exiting laptops. 3/21 - 3/22 - Mobilizing the troops 3/22 majority of laptops imaged, ready for deployment 3/23-3/27 laptop deployment, approximately 650 3/30-4/1 training to staff 4/2, 4/14 cell phones 4/13-4/15 docking station deployment 5/14-5/15 headset deployment
Laptops Two deployment locations, based on ease of access and space for social distancing Julian St Campus (DAAS, DFCS, DEBS) Senter Road Campus (DEBS) Hardware Deployment Process: Assembly line Barcode tag, scan (Orca Scan) Data transfer, device information printed on Sign Out forms QA: VPN connectivity, software Onsite troubleshooting 12 Checkout stations: users log in, quick training/demo (GP, IPC, Jabber, etc.), sign off, pictorial reference guides Final checkout scan with employee id Other Equipment Monitors, keyboards, mice, docking stations, headsets, furniture (chairs) Cell phones
Image Standard (MS365, SafeNet MobilePass, Cisco AnyConnect, etc.) Palo Alto Networks GlobalProtect IP Communicator, Jabber, Skype, Teams, Zoom Calabrio/Telephonic Signature Irfanview, DragonSpeak Software Deployment Applications Web apps: Task Management (TMT), Imaging and Document Management, Employment Connection, MEDS, CalWIN, IDM, other), Finesse/Virtual Call Center
Standard image on a dongle install IP Communicator installation and configuration challenges Checkout forms and mail merge Cisco AnyConnect vs PA Networks GlobalProtect with telecom solutions GlobalProtect and CalWIN VPN Bandwidth Headsets: toggling between Jabber, Skype, Teams and Zoom MISC Irfanview eICT Acrobat Pro in the absence of MFP/Scanners Issues Encountered and On-the-Fly Solutions Image credit: https://www.malwarepatrol.net/wp-content/uploads/2020/04/doh-1.jpg
What Worked Well For the Greater Good mentality Procurement and contracted vendors Single POC and POE Concerted efforts of and responsiveness from partners (SSA Depts, TSS, County Counsel, vendors Centralized documents for HW/SW installs and progress (OneDrive) Decision on laptops prior to COVID19 Training videos and reference guides
Thank you! Questions?
Front-end Scanners at lobby windows Employee WiFi Digital Pens at lobby windows Breakout session: Online Document Submission Portal Next Phase Considerations eForms Hotel Spaces Docking station, dual monitors, keyboard, mouse Imaging and document management system enhancements In Space allows for social distancing planned place/ progress
