Development of a Tool for Patient Experience Data Insights
Follow the journey of creating a tool to make sense of Patient Experience data, aiding in better-informed decisions. Discover the challenges, requirements, naming process, and future possibilities outlined by Martyn Staddon, ULHT's Patient & Staff Experience Data Insight Manager.
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Presentation Transcript
A SUPERB Journey A tale about the development of a tool to help every make better sense of our Patient Experience data and make better-informed decisions as a consequence. Martyn Staddon Patient & Staff Experience Data Insight Manager, ULHT 28th September 2022 martyn.staddon@ulh.nhs.uk
What were my basic requirements? It had to be easy to use It had to look appealing It had to be useable anywhere across the Trust It had to be useful for anyone across the Trust It had to show changes in behaviour over time. It had to have a memorable name.
Whats in a name? R U SUPERB SUPER S PE
What could the future bring? The nurses were amazing, but the ward was a little cold Nurses = +100% Environment = -30% Overall Sentiment Tone = +70%
