Digital Healthcare Platform Revolutionizing African Health Systems
"Discover how Healthstack, Africa's leading digital healthcare platform, is reshaping the fragmented healthcare landscape by leveraging design, technology, and human-centered approaches to create resilient and efficient health systems for low and middle-income communities, especially during global disruptions like the COVID-19 pandemic."
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Presentation Transcript
Africa's healthcare is fragmented and fragile! Healthcare organizations operate in rather unsynergetic fashion producing less impact on the overall health system across board. Most healthcare organizations are largely paper- based-prone to high levels of inaccuracies and inconsistency leading to poor health system strengthening approaches and health data available for making decisions on key health priorities such as the global COVID-19 Pandemic. The COVID pandemic easily disrupted this placing enormous strain on countries around the world, exposing long-standing gaps in public health and exacerbating chronic inequities with lot of lives were lost. Situation and Context in Africa Intervention ? How Might We Utilise Design and technology to strengthen Healthcare Systems across Low and Middle-Income Communities in preparedness for global disruptions ?
Our Solution In a bid to utilize Design and Technology to better innovate around Africa s wicked heath challenges, we developed Healthstack. Healthstack is a digital health platform as a service solution aimed at strengthening and creating resilient pandemic-proof healthcare system for Africa. Healthstack leverages the frameworks of telemedicine by providing low-cost, simple and intelligent digital tools to perform robust healthcare services and interactions between healthcare providers and their clients easily via digital channels. It offers a cloud-based longitudinal electronic medical records, with embedded facility-led telemedicine solutions supporting continuation of care to existing and new clientele, home-drug delivery services, mobile laboratory services as well as financial and administrative tools to provide business insights into the organization's operations
Our Approach What is HCD? 2017 Human-centered design (HCD) is a creative approach to problem solving. With the increasing accessibility of data, advancements in computing power and data analytics methods, technological innovation is transforming the Healthcare space. It s a mindset that starts with the people you re designing for and ends with new solutions that are tailor made to suit their needs. 2018 However, to ensure that the appropriate innovations are being developed in aiding health systems strengthening on the continent, we need to rethink our approach in addressing these challenges, more specifically, that the interventions are best suited to meet the identified challenges. Therefore, we recommend utilizing a more user-centered approach- Human- Centred Design. 2016 It s a process that facilitates the bringing together of different types of expertise. It s a set of skills that allow one to move quickly from thinking to creating. 2019 In incorporating this approach, we harness the knowledge and experiences of end-users and relevant stakeholders in identifying, defining, ideating and implementing novel solutions to enhance health systems strengthening practices across Africa
Our Approach Ideation Phase Research & Discovery Phase Understand Phase Testing Phase Iteration Phase Implementation Phase 01 02 03 04 05 06
Our Approach: Why HCD? Increased Equity Can contribute to increased equity, sustainability, and long- term impact by ensuring there is a strong buy-in and ownership from key stakeholders Better Outcomes Contribute to better outcomes of healthcare interventions, particularly demand-side intervention on which stakeholders Improved Processes Can improve the effectiveness of the intervention by introducing a feedback process as a result of the iterative and agile approach of HCD. Expanded Capabilities Can improve capabilities and collaboration processes to aid decision-making behaviors have significant implications.
Approach Ideation Phase Discovery Phase Iteration Phase This phase focused on solution development using relevant HCD tools and techniques Identification of challenges in Health System strengthening in Nigeria Feedback integration after testing and pilot 01 02 03 04 05 06 Testing Phase Opportunity space to test solution co- created. Implementation Phase Full-scale development of refined solution Understand Phase Translation of insights and findings from the Discovery Phase into opportunities spaces for impact.
Traction & Milestones We have built tremendous traction and progress since the first deployment of our solution (18 months ago). These milestones are: 2 School Health Programmes 50 Users 5 Healthcare Facilities 1 Telemedicine Programme 5000+ Patients 1 Research Programme
Competitive Advantage The following are features that positions Healthstack as a the best go-to healthcare digital platform service in Nigeria: Embedded Telemedicine and Usability Highly easy to use and supports the use of telemedicine tools for consultation and active management of patients/clients Connectivity to 3rd party facilities Supports direct plug-ins to 3rd party facilities such as laboratories, pharmacies, schools, etc: User Friendly and Affordable Simplicity in its user interface with great affordability and flexible payment systems/plan Integration with Call/Messaging features Healthstack offers clients and users the opportunity to communicate with their physician or health provider via messaging platforms such as WhatsApp and also enables voice/video calls
