Discover Zalando's Unique Approach to Customer Happiness

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Unwrap the secret to customer satisfaction with Zalando, where 65% of shoppers love the parcel opening experience. Explore their impressive statistics, including 91% claimed vouchers, 79% NPS, and a 30% increase in average shopping basket value. Join the movement with #RePacking led by Jonne Hellgren, CEO of originalrepack.com.

  • Zalando
  • Customer Happiness
  • Repacking
  • Jonne Hellgren
  • Shopping Experience

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Presentation Transcript


  1. At Zalando, 65% like opening the parcel best

  2. Claimed Vouchers 91% NPS Happy customers 79% 30% higher shopping basket average average

  3. Lets get #RePacking Jonne Hellgren CEO jonne@originalrepack.com +358 40 574 6031 www.originalrepack.com facebook.com/originalrepack twitter.com/originalrepack instagram.com/originalrepack

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