EBT Project Implementation Update – April 19, 2018
The Electronic Benefit Transfer (EBT) Project provides a detailed update on the implementation progress, testing timelines, communication strategies, county engagements, cardholder notifications, and cutover weekend preparations. The project includes a comprehensive plan involving stakeholders, consortia, state agencies, and counties to ensure a smooth transition and minimize disruptions for clients and stakeholders.
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Presentation Transcript
Electronic Benefit Transfer (EBT) Project EBT Implementation Update April 19, 2018
EBT Implementation High Level Timeline Testing UAT scheduled to complete April 27th FNS Certification May 1st - May 3rd Cutover Preparation Cutover Weekend Post-Cutover Support Page 2 of 6
Consortia Communication April 2018 Consortia cutover kickoff meetings. Eligibility system network certification (Final) May 2018 Ongoing bi-weekly meetings (Consortia, OSI, FIS, Conduent) Eligibility system readiness verification June 2018 Communication matrix for cutover weekend distributed Cutover weekend checkpoint meetings Page 3 of 6
County Communications The transition team has been engaged with counties since the Spring of 2017. A part of this engagement includes: Creation of County specific transition workplans. County-developed communication plans County Newsletters/County Transition Meetings April 2018 CDSS sends ACL to counties regarding Client Outage Notice May / June 2018 County System Training Train the Trainer Counties execute communications plan for staff and stakeholders County Readiness Assessment Two weeks before cutover Counties advised to educate new and immediate need clients regarding EBT outage Page 4 of 6
Cardholder Communication April 2018 State identifies active cardholders to receive client outage notification (18 languages) May 2018 Counties to place copies of the outage notice in their issuing offices June 2018 Active cardholders (as of April 30) receive mailed outage notice Cutover Weekend Beginning 11pm Saturday, June 23rd, the Cardholder ARU provides a message indicating services are unavailable. Note: Stakeholders and Retailers have been previously notified of the EBT outage. Page 5 of 6
Cutover Weekend Who to call list to be provided if counties are experiencing unexpected issues. Eligibility systems to send final batch files for new accounts and benefits by Friday, June 22nd at 8PM EBT functions at county offices unavailable Saturday, June 23rd and Sunday, June 24th. FIS Equipment Changeover Network Re-confirm FIS network connectivity Printers - Retest/re-confirm printing capability from eligibility systems PIN Pad / BIO Devices Swap / Test / Re-confirm Systems Access Re-confirm access to new FIS systems Page 6 of 6
