Effective Call Center Strategies for Student Engagement
Discover key strategies for student outreach in a call center setting during the second 8-week term of Spring 2022. Learn how to prepare, make calls, track progress, and prioritize follow-ups for student success. Utilize available resources and tools efficiently to enhance communication and support student needs.
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Presentation Transcript
Project Early Success Overview for Call Center Spring 2022 - 2nd 8-week term (March 22) Week 2 - Week of March 30 - April 5
Preparing to Make Calls Watch the training video on how to complete the call form before making calls
The Call Form https://apps.ivytech.edu/apps/ext/pes Select Project Early Success
Obtaining Student Lists The list will update daily Available in the Call Form app Use filters to create list of students. Can download as CSV Filters to use Is at risk = yes Was contacted this cycle = no Try again with unsuccessful Students as time permits Part of term = 1st 8 weeks
Avoiding Simultaneous Call Attempts Check out a student to signal active contact attempt Will check in student after you complete the call log
