Effective Communication and Interpersonal Relationship Skills in Working Environment
Learn about effective communication and interpersonal relationship skills in the workplace to enhance professional interactions. Explore various communication methods, skills, and objectives to improve working relationships.
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Presentation Transcript
COMMUNICATION AND WORKING RELATIONSHIPS Unit 2 D-110 Unit 2:Communication & Working Rel. 01-1-D110-EP
Objectives Describe effective communication skills. Describe interpersonal relationship skills. D-110 Unit 2:Communication & Working Rel. 01-2-D110-EP 02-1-D110-EP
Communication Methods Written Hard copy resource order form Dispatch log, shift briefing, general message form Oral Telephones, radio, face to face, group discussions Electronic Fax, email, electronic resource tracking system (IROC) , teletype (TTY), local info sharing software (Teams, Zoom, FireNet) D-110 Unit 2:Communication & Working Rel. 01-3-D110-EP 02-2-D110-EP
Communication Skills Be clear and concise Be professional Be an active listener Maintain situational awareness Use standard protocols when using computer, radio, and telephone Ask questions, if you don t know D-110 Unit 2:Communication & Working Rel. 01-4-D110-EP 02-3-D110-EP
Interpersonal Relationship Skills Professional Demeanor Teamwork Good Follower Be Proactive Personal Responsibility D-110 Unit 2:Communication & Working Rel. 01-5-D110-EP 02-4-D110-EP
Objectives Describe effective communication skills. Describe interpersonal relationship skills. D-110 Unit 2:Communication & Working Rel. 01-6-D110-EP 02-5-D110-EP
