Effective Communication Skills and Barriers: Practical Tips
Learn how to break barriers in communication and enhance your skills through effective listening, non-verbal communication, and stress management. Discover key strategies to improve interaction and understanding in various settings.
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Presentation Transcript
DEPARTMENT OF INFORMATION STUDIES INFS 325 - PUBLIC RELATIONS LECTURER: DR. MUSAH ADAMS Friday, July 4, 2025 1
Barriers to communication Noise barriers Redundancy Poor timing Inappropriate channel Improper or inadequate information Friday, July 4, 2025 2
Barriers to communication contd Interpersonal barriers: Misunderstanding people Status Lack of integration Attitude Familial Emotions Values Friday, July 4, 2025 3
Effective communication skills: listening Effective listening can: Make the speaker feel heard and understood. Create an environment where everyone feels safe to express ideas, opinions, and feelings, or plan and Friday, July 4, 2025 4
Effective communication skills: listening solve problems in creative ways. Save time by helping clarify information, avoid conflicts and misunderstandings. Relieve negative emotions. Friday, July 4, 2025 5
Tips for effective listening Focus fully on the speaker. Avoid interrupting or trying to redirect the conversation to your concerns. Avoid seeming judgmental. Show your interest in what s being said. Friday, July 4, 2025 6
Effective Communication Skills: Non- verbal Communication Tips for improving how you read non-verbal communication Practice observing people. Be aware of individual differences. Look at nonverbal communication signals as a group. Friday, July 4, 2025 7
Non-verbal communication skills cont d. Use nonverbal signals that match up with your words. Adjust your nonverbal signals according to the context. Use body language to convey positive feelings. Friday, July 4, 2025 8
Effective communication skills: managing stress When stress becomes constant and overwhelming, it can hamper effective communication by disrupting your capacity to think clearly and creatively, and act appropriately. When you are stressed, you are more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee- jerk patterns of behaviour Friday, July 4, 2025 9
Quick stress relief for effective communication To deal with stress during communication: Recognize when you are becoming stressed. Take a moment to calm down. Bring your senses to the rescue and quickly manage stress by taking few deep breaths, clenching and relaxing muscles, etc. Look for humour in the situation. Be willing to compromise. Agree to disagree, if necessary, and take time away from the situation so everyone can calm down. Friday, July 4, 2025 10
Effective communication skills: emotional awareness Emotional awareness the consciousness of your moment-to-moment emotional experience and the ability to manage all of your feelings appropriately is the basis for effective communication Friday, July 4, 2025 11
How emotional awareness can improve effective communication. Understand and empathize with what is really troubling other people. Understand yourself, including what s really troubling you and what you really want. Communicate clearly and effectively, even when delivering negative messages. Friday, July 4, 2025 12
How emotional awareness can improve effective communication cont d Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts. Stay motivated to understand and empthize with the person you re interacting with, even if you don t like them or their message Friday, July 4, 2025 13
End of lecture Thank you!! Friday, July 4, 2025 14
