Effective Communication Strategies for Persuasion and Negotiation
Discover key techniques for influencing beliefs, attitudes, and behaviors through communication in persuasion and negotiation. Learn how to use positive language, subtly compliment others, mirror mannerisms, and negotiate effectively for mutual benefit. Enhance your ability to persuade and negotiate by understanding the importance of clarity, assertiveness, and seeking common ground.
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Presentation Transcript
Persuasion Use of Communication to influence beliefs, attitudes and behaviour Getting someone something by logically to do convincing
Persuasion Vs Negotiation Persuasion gives reasons Negotiation gives concessions P faster, easier, more comfortable, cheaper N- expensive
Keys to Postive Persuasion Know the facts and present in a knowledgeable manner Make sure the party understands Talk to the decision maker No personal attacks Argue with supporting reference Show that you can solve the problem
Use Positive Language Instead of You are wrong , use this is true, however, That s an excellent idea. But, if we look more deeply, I agree with what you say, but have you considered.
Subtly compliment the other Party I see you have done some really excellent research ( will make thge party warm to you. Will be more open to your proposal)
Mirror other persons Mannerisms Hand and Body Movements It must be subtle Try to Remember Names Shows you are traeting them as an individual
Negotiating to win Pursuing One s own Interest to the exclusion of others Negotiating Jointly Coming to an agreement Mutually satisfactory Agreement Win- win Establish mutual trust ( Honesty)
Come up with a compromise See things from the other s perspective Assertiveness is essential ( being passive or aggressive does not help)
Strategy for sucessful negotiation Listen Carefully ( asse3ss the logic in it) Clarify Issues ( You are not clear, tell me how, why, where, when, what Identify key issues, personal agenda,
Identify areas of common interest Understand outside forces affecting the problem Keep calm (Use assertive rather than aggressive Behaviour) NO is the little word with big power Use verbal, non verbal, persuasion skills Use open encouraging body language Know when to compromise
Agreed deadline for resolution Come to an agreement Final Agreement summarisede and written down Plan for alternative outcomes if you cannot reach agreement
