Effective Communication Strategies for Research Administrators at University of Wisconsin-Madison
Enhance your communication skills with these insightful strategies for research administrators at the University of Wisconsin-Madison. From active listening to perceptive communication, learn how to engage effectively with stakeholders and build trust in your interactions.
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Symposium for Research Administrators University of Wisconsin-Madison November 7th, 2024 1
Communication with Principal Investigators (and others) It Is All in the Translation Sandy Fowler, Assistant Dean for Research College of Agricultural and Life Sciences 2 University of Wisconsin - Madison
Disclosure I m no expert I communicate like people can read my mind and get frustrated when they don t understand me! Always practicing patience. I prefer written communication over the spoken word. I m an advocating communicator more about this. Only an hour to share high level. Participation expected today expectations are communicated! 3 University of Wisconsin - Madison
Active listening Verbal Lots out there about it. Communication skill. Shows the speaker you are listening. eye contact, paraphrasing, listen for understanding, withhold judgement Does it give the listener what they need? One sided if the speaker doesn t partake. Listener really hearing ? 4 University of Wisconsin - Madison
Active listening 5 University of Wisconsin - Madison
Perceptive Communication Not about personalities or behaviors Need to evaluate self in the communication exchange tough! About communication needs that lead to trust Using perceptual skills to understand and adapt to a listener Breaks down into four styles 1. Controlling not in a bad way 2. Analyzing 3. Advocating 4. Facilitating Scales of signals: Assertive, Receptive, Reserved, Responsive 6 University of Wisconsin - Madison
Perceptive Communication Controlling Task/goal oriented, discipline, competitive, efficient, organized Analyzing Detailed oriented, precise, rational, inquisitive, logical Advocating Idea oriented, creative, enthusiastic, personable, expressive Facilitating People oriented, loyal, team player, cooperative, helpful, empathetic 7 University of Wisconsin - Madison
Perceptive Communication Assertive and receptive signaling Authority one tends to show Appears confidence vs unsure Fast talk vs slow talk Reserved and responsive signaling The emotion or feeling one shows or doesn t Formal vs informal Withholds feelings vs shows feelings Structured vs spontaneous 8 University of Wisconsin - Madison
Perceptive Communication Mapping Reserved A s s e r t i v e R e c e p t i v e Controlling Analyzing Advocating Facilitating Responsive 9 University of Wisconsin - Madison
10 University of Wisconsin - Madison
The PIs and Research Administrators Perspective We all have a common goal. Knowledge bases are different. Faculty don t normally speak RA, finance, or accounting Not behind the desk. Has other roles and responsibilities. In the field, doing medical rounds, in surgery, advising students. Human perspective. We all could have something else going on 11 University of Wisconsin - Madison
Resources Perceptive Communication Erickson & Company Harvard Business Review What Is Active Listening, https://hbr.org/2024/01/what-is-active-listening Verywellmind.com 7 Active Listening Techniques for Better Communication, https://www.verywellmind.com/what-is-active- listening-3024343 12 University of Wisconsin - Madison
