Effective Contract and Supplier Management - CSM Guidance for Success
Enhance your Contract and Supplier Management (CSM) process with this comprehensive guidance. Learn about the purpose of CSM, balanced scorecard KPIs, contract strategy stages, and more. Improve relationships, achieve cost savings, and ensure successful contract execution. Stay on track with the Scottish Government's guidelines for Commissioned Services.
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Presentation Transcript
Contract & Supplier Management (CSM) CSM HSCP Balanced Scorecard Guidance 19th January 2023
Contract and Supplier Management & its purpose The purpose of Contract and Supplier Management (CSM): The CSM process works in partnership with the SA HSCP Quality Assurance Framework, led by Commissioning colleagues to formalise the process of monitoring a Service Providers performance against their contractual requirements; to define clear roles and responsibilities of Procurement and Contract Administrators/Users after Contract Award; to implement a consistent approach to managing Service Providers across the Council; to realise financial and efficiency savings through proactive CSM; to improve successful contract execution; record and manage contractual and voluntary Community Benefits; improve relationships between contracted Service Providers and the Council; Scottish Government Guidance on Contract and Supplier Management SA HSCP Quality Assurance Framework for Commissioned Services
1. CSM Process Contract Strategy Stage development of contract 2. 8. Contract Tendered or Direct Award SAC HSCP KPIs (and guidance) included within documentation Contract Owners can still meet with Providers on a schedule out with the CSM process 3. 7. Contract Award CSM Meetings scheduled as required 4. 6. CSM and Commissioning Teams Notified Contract set up on PCS-T; Results from Balanced Scorecards shared with Providers and Contract Evaluators within 14 days 5. Balanced Scorecard issued depending on the SA HSCP Quality Assurance Schedule
Balanced Scorecard KPI`s 1.1 Fit for Purpose 1.2 Continual Improvement/Innovation 1.3 Contract Outcomes 2.1 Community Benefits 2.2 Sustainable Practices 3.1 Invoice Accuracy 3.2 Cost Reduction Initiatives 4.1 Complaints 4.2 Management Information 4.3 Communication 4.4 Accuracy 1. Quality 2. Sustainability 3. Cost 4. Service SAC CSM HSCP KPIs (2022) Guidance Docume
Balanced Scorecards When completing the Balanced Scorecard, Evaluators will apply the following scoring mechanism and will have one (1) month to complete the Balanced Scorecard through PCS-T: 4 Exceeding Expectations (100) 3 Meeting Expectations (75) 2 Minor Concerns (50) 1 Major Concerns (25) 0 Not Performing (0) The process becomes 2-way with an open discussion once the scorecard has been issued to the Provider. It is important that evaluators ensure their comments are accurate, detailed and evidence- based. It should also be noted that the scorecard, with comments included, are shared and do become accessible to anyone with a PCS-T log-in. The CSM Team may meet with Suppliers who fail to achieve a minimum score of 75 Meeting Expectations. Evaluators are required to attend these meetings. Meetings may still be held with above 75 Providers to discuss the contents of the scorecard, other issues, or just to have a catch up.
Next steps. 2023 Evaluators are identified through use of the service or as allocated on CareFirst. As scorecards will now be issued monthly, the schedule for Quarter 1 is as follows: Month Issue date 22/12/2022 03/02/2023 03/03/2023 Response date 03/02/2023 28/02/2023 31/03/2023 January February March
Contact Details CSM@south-ayrshire.gov.uk 01292 612912 Jacqueline.Lucy@south-ayrshire.gov.uk 01292 612246
