Effective Cross-Functional Communication Strategies for Technical Writers
Enhance your technical writing skills by learning how to adapt to agile methodologies, collaborate with product teams, utilize generative AI, and work effectively with support teams. Gain insights on tools for collaboration and maintaining versions for seamless content creation in a cross-functional environment.
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Presentation Transcript
Webinar On CROSS-FUNCTIONAL COMMUNICATION FOR TECHNICAL WRITERS Speaker Raghuram Pandurangan Sr. Manager - Content PayU India
Agenda Adapting to Agile Collaborate with Product Teams Adapting Generative AI Working with Support or Integration Teams Tools for Collaboration
Adapting to Agile Challenge: Agile processes prioritize minimal upfront documentation. Adaptation: They should be part of agile teams for early access to development. Understand user pain points and advocate for the audience. Technical writers gather information through conversations and adapt to ongoing changes. Sprint+1 if you are with product team sprint or having a separate JIRA board
Adapting to Agile [Contd.] Planning Requirements Gathering Audience Analysis Designing Templates Deliverables Tools, style guides Maintaining versions DDLC Creating content Publishing & Compiling TOC Iterative content Integrating feedback Reviewing Technical Editorial review
Collaborate with Product Teams Collaborate with product managers, developers, testers, and other stakeholders. Include stakeholders in help authoring tools evaluation (esp., startups, setting up new doc site) Directors/PMs Support Team FE Team UI/UX Synthesize different perspectives to create relevant and concise content.
Using Generative AI Explain the management Potential and limitations Keeping Confidential and Privacy Seek approval
Using Generative AI List the use cases FAQs Proof Reading Code Generation & Walkthrough SEO (metadata desc. & search keywords)
Working with Support Teams Technical writers gain insights into common user issues and pain points through direct feedback from support teams. Support agents leverage comprehensive documentation to provide efficient and accurate assistance to users. Collaboration with support teams ensures accurate and timely resolution of user queries.
Working with Support Teams [Contd.] Process & Communication Establish regular communication channels with support teams. Set up process to ensure product docs are validated by support teams.
Tools for Collaboration Review Acrobat Office 365 Tasks JIRA Content Sharing Confluence Sharepoint
Thank You! https://www.linkedin.com/in/raghuram77/
