Effective Feedback and Mentoring Techniques for Performance Improvement
Learn essential strategies for providing effective feedback and mentoring to enhance performance and professional development. Discover the importance of asking the right questions, timely communication, assertive communication, and more. Develop your skills in active listening, observation, and goal setting to facilitate constructive feedback sessions.
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Presentation Transcript
Providing Effective Feedback Mentoring for Improved Performance Developed by the: University of Wisconsin Oshkosh Center for Community Development, Engagement & Training (CCDET) and Wisconsin Department of Health Services Division of Quality Assurance (DQA)
Learning Points Ask the Right Questions Provide Effective Feedback Communicate Observations Timely Communicate Assertively
Providing Effective Feedback Ask open-ended questions and listen actively Communicate observations Practice positive reinforcement Communicate responsibilities and expectations Establish goals and follow up
Asking Questions Why Ask Questions? Tips for Answering Questions Listening
Communicating Observations Never let good work go unnoticed Avoid being judgmental Be specific, objective and non- threatening Be aware of your body language Avoid sending someone else to do your job Do not use sarcasm, insults, or accusations
Activity: Providing Feedback Why is it important to provide feedback to Michael? What concerns do you have about the interaction? How might you open the conversation with Michael?
Communicating Feedback Effectively Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others .
Traits of each: Passive Passive/Aggressive Aggressive Assertive
Tips for Assertive Communication Making Assertive Statements Do s and Don ts Using Assertive Body Language Techniques to Avoid
Activity: One Conversation, Three Styles Video Clips or Script Reading Discussion Questions
Activity: Why is Assertiveness Important? Reasons for being assertive rather than passive or aggressive? How does assertive communication result in better care for clients or residents?
Learning Points Review Ask the Right Questions Provide Effective Feedback Communicate Observations Timely Communicate Assertively
developed by The Wisconsin Caregiver Training Project University of Wisconsin Oshkosh Center for Community Development, Engagement & Training (CCDET) www.uwosh.edu/ccdet/caregiver
