Effective Knowledge Management Strategies and Solutions
Explore comprehensive knowledge management solutions including documentation, eLearning videos, needs analysis, coaching, and more. Create a tailored knowledge plan, address skill gaps, and deliver training through various formats like eLearning and classroom sessions.
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Presentation Transcript
Knowledge Management 2 0 1 KB Documentation eLearning Videos Needs Analysis 3 5 4 Coaching/Consulting Job Aids Classroom Training
0 Training Needs Analysis
What we do Analyze the learning needs Create a Knowledge plan Propose a solution 0 What we consider Audience Skill gaps Best learning formats What we create elearning videos Documentation Classroom training
1 eLearning Videos
eLearning samples: 1 Interactive: Incident Management Promos: Event Registration Large modular trainings: B2P Compliance: DCM Drupal Cloud + Video: Tim the Beaver Mascot Rental
2 KB Documentation
Knowledge curation and more: 2 KB Best Practices Service Desk Playbook Service Landing page: DUO Authentication How To Page: YubiKey Video
3 Job Aids
3 Job Aids come in different flavors: IS&T Financial Reports B2P Quick Cards & Videos How to Animation: O365 Pilot Instructional: MyTime Time
4 Classroom Training
Hands-on training still exists: Facilities: SAP new work method B2P: Classroom & demos Tableau DropBox Workshop @ IAP WordPress Basics Workshop GAP Project Atlas Service Center Project ServiceNow Demos 4
5 Knowledge Coaching/Consulting
Knowledge Coaching/Consulting 5 KB author coaching & support Knowledge Lifecycle management Managing and applying feedback Community eLearning support Elearning.mit.edu
Knowledge Management elearning.mit.edu 2 0 1 KB Documentation eLearning Videos Needs Analysis 3 5 4 Coaching/Consulting Job Aids Classroom Training
